What are the responsibilities and job description for the DC Operations Manager position at At Home?
JOB SUMMARY
The Distribution Center (DC) Operations Manager plays a key leadership role in driving daily operations and delivering safe, efficient, and accurate outcomes across assigned departments. This leader partners closely with Supervisors and team members to execute operational plans, maintain budget discipline, and uphold compliance standards while fostering a culture of accountability, development, and inclusivity.
As part of a retail company undergoing transformation, the DC Operations Manager must demonstrate adaptability, flexibility, and a solution-oriented mindset, leading teams confidently through change while maintaining focus on performance, safety, and engagement. This role requires the ability to develop leaders, build high-performing teams, and inspire team members to raise the bar in a fast-paced, evolving environment.
ESSENTIAL FUNCTIONS
Operational Leadership
Achieve departmental production and accuracy goals by driving productivity, on-time completion, and operational excellence across assigned shifts.
People Leadership & Development
Oversee and develop 2–3 Supervisors and approximately 75 team members/temporary associates. Ensure training completion, cross-training participation, and foster a culture of learning, growth, and inclusivity.
Change & Transformation Leadership
Lead teams through operational and organizational change, ensuring alignment with corporate initiatives and General Manager directives. Model adaptability and resilience while encouraging solution-focused problem solving.
Staffing & Labor Management
Manage workforce planning to balance staffing levels, address shortages/surpluses, and optimize labor cost per carton while meeting operational goals.
Process & Efficiency
Ensure logistics activities operate efficiently and meet delivery KPIs through process reviews, vendor compliance monitoring, and continuous improvement initiatives.
Safety & Compliance
Champion a proactive safety culture by ensuring compliance with OSHA and facility standards, conducting safety walks, and reinforcing accountability for safe work practices.
Communication & Alignment
Provide clear communication of weekly goals, daily plans, and shift priorities to ensure operational alignment and cross-team collaboration.
Financial Stewardship
Assist in maintaining and managing the DC budget with a focus on cost control, labor efficiency, and operational effectiveness.
Automation Operations & Performance Management
Oversee daily performance of automated material handling systems, including driverless forklifts (AGVs/AMRs) and automated offloading equipment, ensuring optimal throughput, system uptime, and safe interaction with team members. Partner with maintenance, engineering, and leadership teams to resolve issues, drive continuous improvement, and maximize efficiency within an evolving automated environment.
QUALIFICATIONS
High School diploma or equivalent required; Bachelor’s degree in Business, Supply Chain, or related field preferred.
Minimum 3 years of progressive distribution leadership experience, including supervisory responsibility.
Experience leading in high-volume, fast-paced environments with exposure to automation and warehouse systems.
Strong knowledge of Warehouse Management Systems (WMS), Yard Management Systems (YMS), and Host Systems required.
Demonstrated ability to lead through change, develop leaders, and foster inclusive, high-performing teams.
Strong communication, analytical, and problem-solving skills with a proven track record of driving results.
Must be able to read, write and communicate in English
Proficient in Microsoft Office Suite, particularly Excel and Word.
Ability to work extended hours and meet time-sensitive deadlines as business requires.
Ability to lift 50 pounds and work in non-climate-controlled environments (cold/heat).
WHO WE ARE
Discover At Home, the Home and Holiday Décor Superstore with endless aisles of must-have styles at prices so low you won't believe it. We are a dynamic, fast-paced retail brand with exciting career opportunities offering growth and a fun job you’ll love. We boast over 260 retail stores across 40 states, multiple distribution centers, and a modern corporate headquarters located in Coppell, TX. We have open positions that value imagination and diversity, giving people the opportunity to explore, grow, and help shape our future.
WORKING CONDITIONS
Distribution Centers:
Ability to lift a minimum of 50 lbs. individually.
Ability to work in a non-climate-controlled environment.
SUMMARY OF BENEFITS
At Home is proud to offer competitive benefits for non-temporary positions, including but not limited to:
Part-Time
- 401(k) W/ Employer Match
- Dental, Vision, Life, and Disability Insurance
- 25% Store Discount (Seasonal TMs Included)
Full-Time – All Prior Benefits PLUS
- Medical Insurance
- Flexible Spending Accounts
- Paid Time Off, Holidays, and Volunteer Time
ACCOMMODATIONS
If a reasonable accommodation is required to fully participate in the hiring process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact accomodations@athome.com
EQUAL EMPLOYMENT OPPORTUNITY NOTICE
When you’re a part of At Home, you have the full support of a diverse, close-knit team. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. At Home is committed to knitting diversity and inclusion into the fabric of our culture – we respect, appreciate, and celebrate the experiences and qualities that differentiate everyone on the At Home team.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job and duties. Employees may be assigned additional duties and responsibilities. Employment remains at-will and nothing in this job description changes the at-will employment relationship.