What are the responsibilities and job description for the Assistant Store Manager - Merchandising position at At Home?
Assistant Store Manager - Merchandising
JOB SUMMARY
The Assistant Store Manager – Merchandising supports the Store Manager in leading merchandising, store conditioning, and team functions within an At Home store. This role plays a key part in driving store performance in a large-format retail environment with annual sales typically ranging from $6–$10 million by executing merchandising strategies that maximize sales, ensure in-stock conditions, and deliver an exceptional experience for both Team Members and customers. The role leads and develops the Zone Lead team, fosters collaboration, and helps ensure a safe, organized, and high-performing store environment. Success in this role comes from leading by example, maintaining high standards, continuously improving processes, solving problems proactively, and supporting a culture focused on teamwork, accountability, and results for both customers and Team Members.
ESSENTIAL FUNCTIONS
Drive execution of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.
Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.
Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.
Support proper staffing to labor model, scheduling, and payroll accuracy while executing plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
Plan, prioritize, and oversee merchandising, including transitions, resets, product changes, and maintaining visual integrity and store cleanliness.
Maintain an organized sign storage area with current signage and fixtures.
Lead efforts in customer satisfaction, inventory control/shrinkage, safety, loss prevention, and overall store effectiveness.
Address Team Member and customer concerns with urgency, professionalism and integrity.
Ensure full compliance with company policies, procedures, and all applicable laws and regulations.
Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home’s Values
Lead team communication through regular huddles and meetings.
Perform additional duties as assigned.
QUALIFICATIONS
High school diploma or equivalent required; Bachelor’s Degree preferred.
Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
Proven experience leading teams of 20 Team Members and managing a minimum of $5M in annual revenue or budget.
Knowledge of freight processes, inventory control, stocking, and merchandising, with the ability to maintain a clean, safe, and organized store environment.
Demonstrated integrity, reliability, and commitment to ethical business practices.
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
Experience utilizing task management, HRIS, and workforce scheduling systems.
Strong communication skills, including verbal, written, and comprehension.
Ability to inspire teams, drive urgency, delegate effectively, and motivate high-performing teams.
Skilled in prioritizing, multitasking, and adapting to changing business needs.
Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.
Customer-focused mindset with a track record of delivering exceptional in-store experience.
Proven ability to build and sustain a collaborative, engaging and high-performing team culture.
WORKING CONDITIONS
Ability to meet the physical demands of the role, including standing and walking for extended periods, as well as frequent bending, kneeling, and reaching.
Ability to lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs.
Ability to climb ladders and work at varying heights as needed.
Comfortable working in a retail environment that includes sales floor, stockroom, and receiving areas, with exposure to varying temperatures.
Ability to use standard retail equipment, including pallet jacks and rolling carts and baler.
Ability to perform repetitive motions, including lifting, pushing, and pulling.
Flexible availability, including nights, weekends, and holidays, based on business needs.
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