Director, IT

Job Summary

JOB DESCRIPTION

The Director, Digital Solution Delivery is responsible for the oversight, management, strategy, architecture and leadership of the Digital solutions including online solutions, mobile app, and marketing technology areas within the Information Technology team.This position reports to the VP, Technology Strategy and Solution Delivery.

Essential Functions

• Collaboratively sets and executes Strategic objectives for all technology involving e-Commerce, website, mobile app, and order management systems
• Leads the Development, Support and Delivery team in aspects of daily operations, SLA (Service Level Agreement) identification and management, Agile delivery, backlog grooming, and source code management
• Evaluates and educates peer group, technology leadership and team members on new technologies and methodologies to support core responsibilities
• Provide architectural guidance and strategy guidance
• Proven experience in defining, developing, and deploying new technology solutions in a mixed legacy and progressive technological environment
• Success in leading and defining change management within an enterprise organization
• Define and apply enterprise standards, policies, patterns and reference architectures to all solutions.
• Aligns delivery and development resource availability to align with strategic projects and objectives
• Supports the team through assisting with identifying and hiring consulting or supplemental staff to achieve deliverables within a set budget
• Provide leadership for determining level of effort estimates and timelines for setting delivery dates on projects, production support issue resolution and enhancement requests.
• Manage third party organizations that remotely support and manage Digital Operations development, support and delivery functions
• Ensures compliance of deliverables and processes with PCI (Payment Card Industry) and Corporate Policy and Procedures for change control, accessibility, and security.
• Defines and delivers technology standards within areas of responsibility including planning and execution of upgrades, patch planning, and product roadmaps
• Successfully partners with business owners to drive continued improvements and define needs and outcomes of the business teams and align with them technology solutions
• Supports both agile and waterfall methodologies in project execution
• Provide and manage production support of enterprise capabilities within responsibilities, including after hours on-call oversight as needed.
• Monitor internal work orders, and related external ticketing systems, for assigned tasks related to the support of the Digital organization.
• Collaborate as a member of the leadership team within Information Technology
• Drives outstanding business results through traditional management functions including, but not limited to, sourcing and selecting talent, coaching and development, workforce and project scheduling, performance assessment, and general talent planning
  
  

Qualifications

• Organizational skills, including the ability to prioritize and control job responsibilities for yourself and the team in order to meet deadlines and an environment with overlapping and potentially conflicting priorities.
• Working ability to remain effective under stress, and respond to pressure and changes in priority in a manner that is professional and productive.
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease.
• Proficient ability to communicate effectively with others using written and spoken English, including the ability to provide clear, constructive direction and feedback to team members.
• Expert relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership
• Understanding of change management strategy and practice.
• Expert project and resource planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities; JIRA and demand planning tools experience a must.
• Ability to manage disagreements through consensus building, relationship management and the formation and presentation of logical, data and fact-based arguments.
• Bachelor’s degree from an accredited program in Information Systems, Computer Science or related field or equivalent year-for-year experience required.
• Five or more years of experience leading the design, development, implementation, and support of e-Commerce applications and processes supporting multiple delivery methodologies including pickup-in-store and deliver/ship from store.
• Five or more years of experience in leading the interaction between the business team and IT
• Five or more years working with Web enabled commerce including Demandware, SalesForce solutions, Order Management, Loyalty programs, and digital operations.
• Retail industry experience preferred, especially related to any of the following areas: store operations, warehouse distribution, merchandising, and marketing
• Experience with third party capabilities: Riskified for risk management and order processing, Synchrony for a credit card program, SalesForce eCommerce Platform, Google Play Store, Apple Developer and App Store