Accounts Receivable Specialist - Deductions, Disputes & Analysis

We are seeking a highly detail-oriented AR Specialist focused on Deductions, Disputes, and Account Analysis. This role requires someone who can own the full AR account, work independently, investigate issues, resolve customer disputes, and perform thorough reconciliation and deduction analysis.

The ideal candidate has experience working with physical goods, understands full return cycles, and can manage everything from billing discrepancies to chargebacks, sales credits, and bad debt analysis. This role will partner closely with internal teams and customers to research, document, and resolve AR issues efficiently.

Essential Duties and Responsibilities:

Accounts Ownership & Dispute Resolution

• Serve as the primary owner of assigned AR accounts, managing all receivables, communications, disputes, and follow-ups independently.
• Investigate and resolve billing discrepancies (inventory and non-inventory) through detailed research and internal collaboration.
• Manage customer disputes, including pricing issues, shortages, damages, returns, chargebacks, and sales credit validations.
• Communicate with customers to obtain clarification, request documentation, and resolve account issues promptly.
• Analyze and document root causes of disputes and implement corrective actions to prevent recurrence.

Reconciliation, Deductions & Returns

• Perform complex AR reconciliations including deductions, unapplied cash, short-pays, and unearned credits.
• Review and validate return-related deductions, ensuring accuracy of quantities, pricing, and approval flows.
• Understand the full cycle of returns (RMA/RTV/credit issuance) and coordinate with logistics, sales, and operations teams.

Bad Debt, Chargebacks & Analysis

• Analyze aging reports to identify at-risk receivables and assess bad debt exposure.
• Work on chargeback research, documentation, and resolution with cross-functional teams.
• Provide analytical summaries on disputes, deductions, and customer behavior trends.
• Assist in process improvements that reduce recurring disputes and bad debt.

Internal Collaboration

• Partner with Sales, Logistics, Operations, and Customer Service to resolve issues related to shipping discrepancies, inventory variances, and return validations.
• Utilize ERP systems and customer portals to track, validate, and process AR-related activities.

Reporting & Insights

• Prepare AR performance summaries, deduction reports, and dispute logs.
• Provide insights into trends, recurring issues, and opportunities for process improvement.
• Assist with month-end close by ensuring accurate AR reporting and reconciliations.

Knowledge and Skills:

• Strong understanding of Accounts Receivable, deduction management, and dispute resolution.
• Experience handling physical goods (ideal for understanding returns, shortages, damages, or inventory discrepancies).
• Proficiency with ERP/accounting systems (SAP, Oracle, NetSuite, or similar).
• Strong Excel skills (pivot tables, formulas, reconciliation reports).
• Ability to analyze AR trends, bad debt, and chargeback patterns.
• Excellent written and verbal communication for customer interactions.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Strong attention to detail and accuracy.

Required Qualifications:

Years of Education

• Bachelor’s degree (B.S. or B.A.) in Accounting, Finance, Business, or related field.

Work Experience

• 3–5 years of accounts receivable, financial analysis, or related accounting experience.
• Experience with AR reconciliations, deductions, and transactional research.
• Advanced Excel and financial analysis skills required.

Preferred Qualifications:

• Background in customer-facing roles such as sales support or sales operations is a plus.
• Mandarin language proficiency is a strong plus.

Working Conditions:

• Office Only: Typically works in an office environment.
• Requires sitting, operating a computer keyboard, telephone, and other office equipment for extended periods of time.

$80,000 - $128,000 annually is the estimated pay range for this role working in Fremont, California office. The final amount will be determined based on qualifications & experience of the candidate relative to the role. Our comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).

ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment.