What are the responsibilities and job description for the Senior DevOps Engineer position at Asurion?
Job Description
It’s an exciting time to be part of Asurion’s Back Office Technology organization. Asurion is at the forefront of the industry in the scale and innovation that we bring to Microsoft ERP Platform, D365 Finance & Operations, and as a DevOps Engineer you could play a vital role in the evolution of modern cloud ERP.
We are seeking a tenacious technologist to join our team as a DevOps Engineer providing application support engineering functions such as; designing, creating, and actioning monitoring to ensure business process health, creating self-healing and Robotic Process Automations to reduce manual efforts, collaborate with development and project teams to proactively support new features, and play a critical role in deploying changes into our global production environments. We are looking for candidates who exude our “make it easy for me” customer experience principal working with our business users to address their application support needs. An acumen for troubleshooting is required to ensure success in diving into issues quickly and effectively to minimize any service disruptions to our business.
We are always looking for technical minds that crave being on the cutting-edge empowering business at scale and want to be a part of our Cloud ERP excellence journey.
Who’s a great match for us?
It’s an exciting time to be part of Asurion’s Back Office Technology organization. Asurion is at the forefront of the industry in the scale and innovation that we bring to Microsoft ERP Platform, D365 Finance & Operations, and as a DevOps Engineer you could play a vital role in the evolution of modern cloud ERP.
We are seeking a tenacious technologist to join our team as a DevOps Engineer providing application support engineering functions such as; designing, creating, and actioning monitoring to ensure business process health, creating self-healing and Robotic Process Automations to reduce manual efforts, collaborate with development and project teams to proactively support new features, and play a critical role in deploying changes into our global production environments. We are looking for candidates who exude our “make it easy for me” customer experience principal working with our business users to address their application support needs. An acumen for troubleshooting is required to ensure success in diving into issues quickly and effectively to minimize any service disruptions to our business.
We are always looking for technical minds that crave being on the cutting-edge empowering business at scale and want to be a part of our Cloud ERP excellence journey.
Who’s a great match for us?
- Ability to quickly learn new technologies
- Strong problem-solving skills
- Consciousness and methodical in executing high sensitivity tasks
- Ability and desire to innovate and improve tools/processes
- Share learnings with teammates
- Understanding of version control and build and deploy pipeline concepts
- Basic Windows server administration
- Basic programming/scripting skills such as C#, PowerShell, or Python
- Proficient with basic database querying skills (MS SQL and/or T SQL)
- Over a year of experience working in an enterprise technology function
- Bachelor's degree in Computer Science or equivalent STEM background
- Guardians of all global applications on going availability and stability
- Resolves issues escalated from users of Dynamics AX (2009, 2012, & Dynamics 365 versions)
- Diagnose and resolve technical issues identified by monitoring/alerting
- Drive root cause analysis for critical system disruption
- Analyze, identify, document, and deploy application monitoring requirements
- Collaborate with development and delivery organization to develop proactive support strategies to new features and business processes
- Analyze existing and new solutions/approaches to identify opportunities to improve performance, reliability, and availability
- Must be available to work extended hours as necessary
- Effectively work through undocumented processes to resolve issues
- Develops tools/processes to speed up incident resolution
- Performs complex environment changes with accuracy
- Maintain global view and an active participating role in all portfolio and operation activities
- Active participation in portfolio delivery model including all changes and releases
- On-call coverage/Rotation