Operations Manager

Position Summary

The Operations Manager (OPS Manager) for Los Angeles Internation Airport (LAX) serves as a key on-site operational leader, responsible for the day-to-day execution, compliance, and performance of ASUR Airport’s concessions program. Reporting to the General Manager and working in close coordination with the Assistant General Manager, the OPS Manager ensures operational excellence across all tenant and common area activities.

This is a highly visible, frontline role requiring a strong field presence, with the majority of time spent engaging directly with tenants, terminal partners, and stakeholders. The OPS Manager is the primary driver of compliance, audit execution, and real-time issue resolution, ensuring adherence to contractual obligations, regulatory requirements, and ASUR’s operational standards.

Acting as a key liaison with the Airline Operators, TSA, Airport Authority, Tenants, and other airport stakeholders, the OPS Manager must effectively navigate a complex operating environment while building strong, trust-based relationships, particularly with tenant frontline teams. The role plays a critical part in maintaining the integrity, safety, and performance of the concessions program while supporting a best-in-class passenger and tenant experience.

Key Responsibilities

1. Operational Execution, Compliance & Audits

• Lead all aspects of tenant and operational compliance, ensuring adherence to lease requirements, airport regulations, and ASUR standards.
• Lead and maintain end‑to‑end operational ownership of Los Angeles World Airports (‘LAWA’s) Pricing Program for all concessionaires, including approvals, audits, Value for Money program, and ongoing pricing adjustments.
• Conduct Monthly Top 10 and Quarterly Top 40 tenant audits, providing timely feedback and driving resolution of identified issues.
• Perform routine facilities and operational audits to ensure safety, cleanliness, and maintenance standards are consistently met.
• Oversee prohibited items compliance in coordination with TSA and Terminal Security, including monthly log inspections.
• Support lease compliance in partnership with Leasing and Legal teams.
• Maintain accurate audit documentation, reporting, and compliance records.

2. Day-to-Day Operations & Issue Resolution

• Serve as the primary on-site operational point of contact for tenant-related issues, ensuring timely and effective resolution.
• Respond to operational incidents, service requests, and escalations, coordinating across tenants, terminal partners, and internal teams.
• Manage service calls and maintenance coordination, partnering with tenants, Facilities, and the Terminal Operator.
• Support back-of-house programs, including ANSL testing and hood cleaning coordination.
• Act as an on-call operational resource, including after-hours, weekends, and emergency situations as required.

3. Stakeholder Coordination & Tenant Engagement

• Build and maintain strong relationships with key stakeholders, including the Terminal Operator, TSA, Airport Authority, Health Department, Fire Department, Terminal Security, Terminal Operations and Flight Operations.
• Develop strong, trust-based relationships with tenant leadership and frontline staff to support operational success and consistent service delivery.
• Serve as an Authorized Signatory for badging; manage badge approvals and conduct monthly badge audits.
• Coordinate work orders, security plans, and operational documentation in partnership with tenants and internal teams.

4. Vendor Management, Programs & Sustainability

• Manage vendor relationships for ASUR-contracted services and coordinate with Terminal Operator-managed vendors.
• Lead RFP processes for service providers, including scope development, bid evaluation, and vendor recommendations.
• Monitor vendor performance and enforce service level expectations.
• Serve as Sustainability Captain, driving participation in food donation programs and other initiatives that reduce environmental impact and operating costs.
• Promote and enforce safety standards across all operational areas.

5. Financial Support & Program Delivery

• Support the preparation and management of annual OPEX and CAPEX budgets in coordination with the General Manager.
• Track operational expenses and identify cost efficiencies.
• Partner with Retail Delivery and Leasing teams to support timely, high-quality tenant openings.
• Monitor construction and operational readiness to ensure compliance with safety, scheduling, health, and operational standards.
• Support tenant onboarding and ongoing operational readiness.
• Identify operational risks or policy changes and escalate with recommended mitigation strategies.
• Support DBE participation efforts, including tracking, reporting, and compliance coordination.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Hospitality, Aviation Management, or a related field preferred.
• Minimum 5–7 years of experience in operations, preferably within airport, retail, hospitality, or transportation environments.
• Strong understanding of compliance, audits, and operational processes in a multi-stakeholder environment.
• Experience working with public agencies and regulatory frameworks highly preferred.
• Demonstrated ability to manage vendors, resolve operational issues, and drive accountability.
• Proficiency in Microsoft Office and operational reporting tools.

Compensation and Primary Location

·        Exempt, $90,000.00 - $115,000.00 salary based on experience and qualifications. Bonus Eligible.

·        Medical, Dental, Vision, and 401k benefits available

·        Location: On-site, Los Angeles International Airport

Key Competencies

• Operational Execution – Drives consistent, high-quality results in a fast-paced environment.
• Attention to Detail – Ensures rigor across audits, compliance, and reporting.
• Stakeholder Management – Builds effective relationships across tenants, partners, and agencies.
• Problem Solving – Responds quickly and effectively to operational challenges.
• Accountability – Owns outcomes and drives issues through to resolution.
• Communication Skills – Communicates clearly across frontline and senior stakeholders.
• Adaptability – Thrives in a dynamic, ever-changing environment.
• Customer & Tenant Focus – Prioritizes tenant success and passenger experience.

Equal Opportunity Employer

ASUR is an Equal Opportunity Employer under applicable laws. ASUR embraces diversity of backgrounds, perspectives, experience, and skills. We offer a collaborative, innovative, achievement focused culture with unique opportunities for growth in a global company, and we evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other legally protected characteristics.

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