Technical Support Analyst

Technical Support Analyst
*This is an on-site position – Candidates local to the Henrico area only, please
*This is a 2-month contract

Description:

• The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment as well as providing responsive troubleshooting and support for ongoing hardware software and network issues.
• This role serves as the primary point of contact for end-user technical assistance ensuring systems remain operational and staff can work with minimal disruption.
   

Responsibilities

• Equipment Installation Setup
• Install configure and deploy desktops laptops monitors printers and peripheral devices.
• Set up and configure operating systems software applications and user accounts for new and existing staff.
• Assist with the physical installation of networking equipment routers switches access points and cabling.
• Image and prepare devices according to organizational standards and security policies.
• Ongoing Technical Support
• Respond to help desk tickets phone calls and in-person requests in a timely and professional manner.
• Diagnose and resolve hardware software network connectivity and peripheral issues.
• Provide first- and second-level support escalating complex problems to senior IT staff or vendors when necessary.
• Support common business applications email systems and productivity software.
   

Knowledge Skills and Abilities

• Working knowledge of networking fundamentals including TCP/IP DNS DHCP Wi-Fi and VPN technologies.
• Familiarity with device imaging deployment tools and system security best practices.
• Knowledge of help desk ticketing systems and IT service management workflows. Skills
• Effective troubleshooting and diagnostic skills with the ability to quickly identify and resolve technical issues.
• Strong communication skills with the ability to explain technical information in a user-friendly manner.
• Excellent organizational and time-management skills to handle multiple requests and priorities.
• Skilled in customer service and maintaining a professional supportive demeanor with end users.
• Ability to work independently as well as collaboratively within a team.
• Ability to adapt to changing technology tools and organizational needs.
• Ability to lift and move IT equipment such as computers monitors and networking gear as required.
• Ability to maintain confidentiality and follow security protocols when handling sensitive information.

Skills:

• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies., Required 4 Years
• Familiarity with device imaging, deployment tools, and system security best practices. , Required 4 Years
• Knowledge of help desk ticketing systems and IT service management workflows. , Required 4 Years
• Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues., Required 4 Years
• Strong communication skills, with the ability to explain technical information in a user-friendly manner., Required 4 Years
• Excellent organizational and time-management skills to handle multiple requests and priorities., Required 4 Years
• Skilled in customer service and maintaining a professional, supportive demeanor with end users., Required 4 Years
• Ability to work independently as well as collaboratively within a team., Required 4 Years
• Ability to adapt to changing technology, tools, and organizational needs, Highly desired 4 Years
• Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required., Required 4 Years
• Ability to maintain confidentiality and follow security protocols when handling sensitive information., Required 4 Years
• Experience with Helpspot as a ticketing system., Nice to have 2 Years

Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

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