What are the responsibilities and job description for the Field Technician position at Astute Technology Management LLC?
Are you ready to make a change in your IT career? Have you hit the ceiling of advancement in your current position? Astute Technology Management is actively looking for an experienced Field Technician to join our team! Our culture of professional development, team focused daily operations and service excellence consistently attracts the best of the best in the technical world.
Our Field Technicians troubleshoot, advise and install solutions for our valued client's technology infrastructure. Your skills will be the foundation for our service desk talent pool. You will serve as a technical advocate for our client's front line and executive level employees while providing definitive solutions to our client's hardware and network issues.
Location: Columbus, OH and at customer locations
*Please Note This is Not a Remote Position
Classification: Full Time
Hours: 8 AM to 5 PM or 9 AM to 6 PM, Monday through Friday with ability to work occasional overtime
Compensation: $21.00 to $25.00 hourly
About Us
At Astute Technology Management, we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.
Position Overview
As a Field Technician at Astute Technology Management, you will play a vital role in delivering exceptional IT services to our clients. You will be empowered to use your technical expertise and customer service skills to make a meaningful impact every day. Your work will ensure small and medium businesses thrive by ensuring their technology runs smoothly and securely.
Key Responsibilities
- Respond to support calls and emails, providing timely and thoughtful solutions.
- Manage help desk tickets from start to finish, ensuring every client feels heard and supported.
- Install equipment at client locations, paying close attention to detail so every client's experience is seamless.
- Support clients with mobile devices, desktops, and laptops, helping them stay productive and connected.
- Efficiently install and configure desktop operating systems (Windows and Mac), making transitions easy for users.
- Migrate user data, ensuring information is safe and accessible.
- Guide clients through Office 365, empowering them to use technology confidently.
- Manage Active Directory, helping clients maintain secure and organized networks.
- Troubleshoot and resolve hardware, software, network, and printing issues, removing barriers to productivity.
- Facilitate new device configuration, making sure every device is ready for use on client networks.
- Complete and articulate customer network audits, giving clients valuable insights into their systems.
- Create infrastructure documentation, supporting clients and colleagues with clear, accessible information.
Qualifications
- Minimum 2 years Help Desk or Field Support experience.
- A commitment to outstanding customer service and a passion for helping others.
- CompTIA A and Network certifications (or a willingness to complete them within 6 months of hire).
- MTA - Operating, Networking, and Security Fundamentals (or equivalent).
- Basic network troubleshooting skills.
- Experience with Windows and MacOS.
- A clean driving record (company vehicles are used in this role).
Benefits
- 100% paid employee health care premium
- 100% paid employee AD&D, STD, and LTD premiums
- 401(k) or Roth with 4% company match (fully vested on eligibility after 90 days)
- Low-cost dental and vision coverage
- Financial assistance for ongoing professional development and training
- Monthly mobile phone allowance
- 15 days PTO annually (accrued) and Flex Time
- 6 paid holidays
- Free snacks and beverages onsite
Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT service across the region.
Salary : $21 - $25