Technical Writer

Position Summary/Objective:

The Technical Writer’s primary responsibility is to develop expertise in AstroNova products and create technical publications that help customers succeed with those products. This is a hybrid role based in West Warwick, RI.

AstroNova is looking for an individual who:

• Will be responsible for creating technical publications that help customers install, configure, use, and maintain AstroNova products
• Communicates clearly with grammatically correct, informative content
• Has an exceptional attention to detail and high quality standards
• Can demonstrate success in developing multiple publication projects simultaneously from start to completion
• Identifies the information needs of customers and delivers innovative solutions to meet those needs

Duties and Responsibilities:

• Create and maintain technical publications such as user guides, service guides, help systems, application notes, training materials, and other publications
• Develop expertise in hardware and software products through hands-on experience, review of engineering documents/schematics, and conversations with subject matter experts
• Write clear and comprehensive instructions that guide readers through complex technical tasks
• Proofread and edit a wide variety of technical publications for accuracy, consistency, branding, professionalism, and compliance
• Stay informed about changes in technical communication tools and trends to implement best practices for continuous improvement 
• Occasionally travel to other AstroNova locations for training

Required Education and Experience:

• Bachelor’s degree in English, Communication, Journalism, or a related field
• 2-3 years related experience in technical writing, technical support, or a related field
• Excellent writing, editing, and proofreading skills
• Experience documenting hardware and software systems, and the ability to quickly learn new tools and technologies
• Strong collaboration, planning, organizational, presentation, and project management skills
• Goal oriented and able to work under pressure to handle multiple tasks and priorities to meet both internal and external deadlines
• Ability to deal positively with constructive criticism, unexpected developments, and diverse perspectives
• Technical skills including Microsoft Windows and Office, Adobe design tools, and markup languages such as HTML and XML

Preferred Skills, Experience, and Certifications:

• Experience developing user guides, service guides, help systems, and training materials for hardware and software technology products
• Technical illustration using CAD and 3D modeling software
• Adobe FrameMaker, InDesign, Acrobat, Illustrator, and Photoshop
• Familiarity with markup languages and lightweight markup languages