Front Office Receptionist

Job Overview

Overview

We are seeking a highly organized and professional Front Desk Receptionist to serve as the first point of contact for our customers and visitors. This role is essential in ensuring a welcoming atmosphere while efficiently managing all tasks necessary to ensure a fast and efficient experience for our guests. The ideal candidate will possess strong customer service skills, be computer literate, and have exceptional phone etiquette, be highly organized, and have the ability to multitask in a fast-paced environment. This is a very busy office, with hundreds of visitors daily as well as phones ringing all day. A high energy, detailed oriented individual is a must for this role.

Duties

• Greet and welcome guests as they arrive, ensuring a positive first impression. Ensure all animals that enter the facility are up to date on all vaccines.
• Enter each and every animal that enters the facility into the computer system and make appointments and schedule services as needed.
• Manage incoming calls, directing them to the appropriate personnel or taking messages as necessary.
• Perform clerical duties including data entry, filing, and maintaining organized records.
• Provide customer support by addressing inquiries and resolving issues in a timely manner.
• Schedule appointments and manage calendars for other departments as needed.
• Maintain a clean and organized front desk area to enhance the overall office environment.
• Enter all new merchandise that arrives weekly into the system and make price tags accordingly.
• Receive the merchandise truck weekly and help other staff members bring to the appropriate area in the facility. Some merchandise weighs in excess of 40 pounds.

Requirements

• At least one weekend day is required. We work on a set schedule week to week so the schedule remains the same.
• Strong phone etiquette
• Shifts are either 6:30am to 1:30pm or 1:30pm to 8:30pm. Weekends are slightly different due to shorter hours for the facility.
• Strong computer literacy with proficiency in Gingr or similar software is preferred.
• Excellent organizational skills with the ability to manage multiple tasks efficiently.
• Exceptional customer service skills with a friendly, outgoing demeanor.
• Strong time management abilities to prioritize tasks effectively.
• Attention to detail, particularly in proofreading documents and managing data entry tasks.
• Ability to work independently as well as part of a team, demonstrating flexibility and adaptability.
• Clear communicator both verbally as well as written.

If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Type: Part-time or Full Time

Benefits:

• Employee discount
• Life insurance
• Paid time off
• Insurance, medical, dental, vision

Work Location: In person

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $14 - $15