IT Support Specialist

Our client is a biotechnology company with a mission to unlock new opportunities for viral gene therapy through genomics-driven discovery. They focus on delivering life-changing advances for individuals with genetic disorders, and they are looking for a highly motivated IT Support Specialist to join their team!

Pay: 30-33/hr

Location: South San Francisco, CA

Contract (6 Months)

Qualifications:

• Bachelor’s degree in Computer Science, IT, Information Systems, or a related field preferred. Open to individuals with other degrees or those looking to enter the IT field.
• Open to entry-level candidates. Experience supporting Windows and Mac OS systems preferred.
• Familiarity with lab equipment systems (e.g., HPLC, ddPCR, Satorius) is a plus. Experience with LIMS or PM tools is beneficial.
• Strong soft skills: self-starter, resourceful, able to prioritize tasks, attention to detail, and good customer service.
• Must be able to work fully onsite at 341 Oyster Point Blvd, South San Francisco, CA 94080.
• Immediate availability to start.
• Monday through Friday, 8 AM - 5 PM (flexible start time).
  
  

Job Description:

• Perform daily health checks to ensure all systems and lab equipment are operating correctly.
• Respond to tickets related to system issues such as reboots, credentials, or licensing.
• Provide technical support for Mac-based systems, especially for walk-up requests.
• Regularly assess and remediate system vulnerabilities to ensure smooth lab operations.
• Provide support for laboratory systems and equipment to maintain performance.
• Participate in hands-on training and walkthroughs of all documentation.
  
  

This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you! INDBH