Customer Care Rep

Customer Care Representative

Hybrid Schedule (Onsite Training)

Pay: $22/hour

Job Summary

The Customer Service Representative is responsible for handling a wide range of complex customer interactions across multiple service channels. This role requires the ability to quickly assess, clarify, and analyze customer needs while delivering high-quality service. Interactions may include account inquiries, billing and order issues, website navigation support, order entry, and complaint resolution.

Key Responsibilities

• Handle customer service interactions across phone, email, and self-service channels
• Reduce customer effort by anticipating needs and delivering effective solutions.
• Support upselling and cross-selling of products and services, including guidance on online account management tools.
• Execute follow-up activities through outbound calls and emails
• Resolve customer complaints and accommodate special requests using sound judgment and critical decision-making skills.
• Address inquiries related to marketing programs, products, pricing, and order status within established processes.
• Document all customer interactions thoroughly to ensure continuity and visibility.
• Monitor and manage customer cases through resolution.
• Maintain knowledge of systems, tools, processes, and procedures used to support customers.
• Communicate daily work status updates and collaborate effectively within and across teams.
  
  

Required Skills & Competencies

• High School Diploma
• Basic job-related knowledge with an understanding of department goals and strategies.
• Strong proficiency navigating customer service platforms and systems.
• Excellent multitasking abilities with consistent attention to quality and detail.
• Strong written and verbal communication skills.
• Proficiency with Microsoft applications, call center software, and custom programs.
  
  

This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!

INDBH