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Customer Tech Support Specialist (Help Desk)

Astrion
Dahlgren, VA Other
POSTED ON 8/29/2026
AVAILABLE BEFORE 8/27/2027
Overview

Customer Technical Support Specialist - Support II

JOB LOCATION: Dahlgren, Virginia

JOB STATUS: Full Time

CLEARANCE: Secret

TRAVEL: Less than 10%

SALARY: $57,000 to $61,200

 

Astrion has a contingent opening for a Customer Technical Support Specialist – Support II supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning. 

 

REQUIRED QUALIFICATIONS / SKILLS

  • Two (2) years of professional experience in Industry, Federal, or DoD Help Desk Support 
  • Experience using help desk tools such as BMC’s Remedy, BMC Helix ITSM, or ServiceNow.  
  • Information Assurance Technical (IAT) Level II, with a Teir 3 (T3) investigation.  

 

PREFERRED QUALIFICATIONS / SKILLS

  • Bachelor's degree in Information Technology, Computer Science, or a related field. 
  • CompTIA A , Network , MS-900, MD-102 

 #CJ

Salary : $57,000 - $61,200

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