Operations Manager

The Operations Management Supervisor at Astreya will oversee the organization's daily business activities, specifically focusing on both Forward and Reverse Logistics operations. This role is responsible for managing resources, developing and implementing an operational plan, and ensuring that procedures are carried out properly. The Supervisor will regularly evaluate organizational efficiency and make necessary changes to maximize staff productivity , assessing company needs to ensure daily operations run smoothly and as efficiently as possible across the entire logistics lifecycle.This role requires substantial experience in logistics and people management, with the ability to identify process gaps, support regional and global projects, and drive continuous improvement.

Location & Travel:This position is based in the Bay Area (SFO or SVL). The candidate is expected to be flexible for regular travel between sites.Scope:Directs subordinates to complete tasks using established guidelines, procedures, and policies. Monitors daily operations of a unit or sub-unit, requiring full knowledge of the area of functional responsibility.

Your Roles and Responsibilities:1. Logistics Operations Oversight & KPI Delivery:

• SLA Monitoring & Delivery: Monitor and ensure adherence to SLA targets for both forward and reverse logistics operations. Analyze performance metrics and implement strategies to achieve or exceed SLA objectives.
• Inventory Control & Accuracy: Oversee inventory associated with returns (reverse, repair, recycle) and forward stock, ensuring inventory accuracy and adherence to the First-In, First-Out (FIFO) principle. Focus on reducing wastage, minimizing lost inventory, and improving overall inventory turnover.
• Process Optimization: Oversee the processing of forward and reverse movements to ensure efficiency and accuracy. Identify and address process gaps, and develop solutions to enhance operational efficiency.
• Regulatory & Policy Compliance: Ensure compliance with relevant laws, regulations, and company policies related to both forward and reverse logistics. Proactively identify and mitigate risks associated with logistics operations.

2. Team Leadership & Management:

• Lead and mentor the logistics team, fostering a culture of continuous improvement and high performance.
• Ensure team members are aligned with organizational goals and are equipped with necessary skills and resources.
• Provide immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
• Working with the human resources department to create job descriptions, hire competent personnel, and oversee employee training programs.
• Develop and implement staff evaluations in coordination with the human resources department.

3. Cross-functional Collaboration & Vendor Management:

• Work closely with internal stakeholders, including supply chain, operations, and customer service teams, to streamline logistics processes.
• Cultivate robust relationships with external partners and vendors, including refurbishing, e-waste, and 3PL companies.
• Ensure set processes with vendors are executed on time and any blockers are proactively addressed.
• Oversee client support services.
• Manage procurement and resource allocation.

4. Project Management & Reporting:

• Develop and present comprehensive reports on logistics performance, challenges, and opportunities to senior management.
• Utilize data analytics to drive decision-making and continuous improvement initiatives.
• Support regional and global projects related to logistics & recycling management.
• Collaborate with cross-functional teams to ensure seamless project execution and alignment with business objectives.

Required Qualifications/Skills:

• Bachelor's degree (B.S/B.A) in Supply Chain Management, Business Administration, or a related field.
• 5 to 8 years' related experience and/or training, or an equivalent combination of education and experience.
• Experience must include managing logistics operations (forward and/or reverse).
• Superior knowledge of industry regulations and operational guidelines.
• Strong leadership skills with experience in team development and performance management.
• Demonstrated ability to drive process improvements and operational efficiency.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Must be able to lead a cooperative effort among members of a project team.

Preferred Qualifications:

• Proficiency in SAP and/or Integrated Business Planning (IBP) systems, with hands-on experience in inventory management modules.
• Experience in the IT or tech industry is highly desirable.
• Experience in global logistics management.
• Knowledge of industry best practices in forward and reverse logistics.
• Certification in supply chain or logistics (e.g., CSCP, CLTD) is advantageous.
• In-depth knowledge of data analysis software.
• Working knowledge of customer relationship management (CRM) packages.