What are the responsibilities and job description for the Field Technician position at Astreya?
What this Job Entails:
The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.
Scope:
- Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions
- Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.
Your Roles and Responsibilities:
- Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center.
- Confirm and label devices, rack and cables.
- Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
- Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
- Networks with senior internal and external personnel in own area of expertise
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions
- Excellent verbal and written communication skills in English
- Ability to respond to any On-Call request within 1 hour, while on-call.
- Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
- Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
- Proven ability to adapt to changing priorities, conditions, and circumstances
- Strong organization skills
- Working knowledge of computer hardware
- Understanding of networking components and infrastructures
- Knowledge of copper and fiber testers
- Excellent troubleshooting skills
- Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)
- Experience with cable management and knowledge of how to run fiber and copper in a data center
- Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies
- Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)
- Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
- Ability to learn new software
- Must provide own transportation to work locations
Preferred Qualifications:
Certifications in Data Center technologies are desired
- Hands on experience in electrical, HVAC, and data center infrastructures
- Working knowledge of networking components and infrastructures, including Wi-Fi