What are the responsibilities and job description for the Client Success Manager position at Astrategy Marketing?
About Astrategy Marketing:
Join a fun, flexible, and positive company! We're rapidly expanding and need more team members based here on Oahu, Hawaii!
Astrategy Marketing is seeking a creative and dedicated part time long term contract Client Success Specialist to join our hybrid virtual team.
Position Overview:
The part-time Client Success Specialist plays a critical role in maintaining and growing client relationships. This person will serve as a bridge between clients and internal teams, ensuring clear communication, timely follow-ups, and proactive problem-solving. You’ll work directly with the President of Astrategy Marketing and contribute to both strategic planning and day-to-day operations.
Key Responsibilities:
- Serve as the primary point of communication for assigned clients, responding to emails, scheduling Zoom calls, and providing updates
- Ensure client satisfaction by identifying and solving issues quickly and professionally
- Coordinate with internal staff to meet deadlines and deliverables
- Assist with onboarding and training new team members
- Compile and send analytics reports with thoughtful insights and explanations
- Help plan and occasionally assist at content shoots, including scheduling, shot planning, and camera work (intermediate DSLR skills a plus, not required)
- Review internal work by our social media team to ensure quality
- Join client Zoom meetings and assist in presenting strategies, reports, and project updates
- Regularly check in on client satisfaction and implement ideas to improve their experience
- Contribute ideas and help implement internal projects that move the company forward
- Support operations by maintaining processes that promote growth and organization
Qualifications:
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Proactive, solution-oriented mindset
- Comfortable working independently and collaboratively
- Experience with client communication, digital marketing, or agency work preferred
- Familiarity with analytics tools and interpreting performance data is a plus
- Bonus: Intermediate knowledge of social media content creation workflows
What We Offer:
- Opportunity to work directly with leadership and make a meaningful impact
- A collaborative, growth-focused team culture
- Exposure to a variety of industries and creative projects
- Flexible scheduling and room to grow with the company
AstrategyMarketing.com