Product Enablement Manager

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Job Summary:

Astound Business Solutions is seeking a dynamic and strategic Product Enablement Manager to support successful product marketing, sales enablement, and product enhancement across our comprehensive suite of enterprise Connectivity, Internet, Unified Communications (UCaaS), Cloud Networking, and Advanced Services products. This role is designed to plug into existing cross-functional teams including Product, Marketing, Training, and Sales to amplify their efforts, drive product alignment, and accelerate sales in focus areas. By bridging gaps between departments and streamlining enablement activities, the Product Enablement Manager will play a critical role in maximizing the impact, adoption, and success of Astound's enterprise product portfolio in the market.

Duties and Responsibilities:

Product Marketing Support

• Partner with Marketing to develop compelling messaging, positioning, and value propositions for Astound's enterprise product families
• Contribute to the creation of collateral including brochures, web content, videos, and case studies
• Support competitive analysis and market research to refine enterprise product narratives and enhance enterprise product offers
• Drive vertical (education, healthcare, retail, etc.) specific refinement of product positioning
• Help ensure alignment of product messaging across all customer touchpoints

Sales Enablement Support

• Work with training teams to assist in the development of sales training programs, playbooks, and battlecards tailored to Astound's product portfolio
• Maintain a repository of customer facing sales assets including presentations, how-tos, and guides that articulate product benefits, differentiate from competitors, and help close deals
• Collaborate with sales leadership to identify gaps and opportunities in product knowledge and selling strategies to enhance positioning and discovery
• Receive and assess best practices from sales, sales engineering, and advanced services team to identify priorities focus areas for product enablement refinement that help drive pre-sales efficiency and increased customer satisfaction
• Track usage and effectiveness of product enablement materials and iterate based on feedback

Product Management Support

• Collaborate with Product Management and Marketing to coordinate enterprise product go-to-market (GTM) strategies for new and enhanced products
• Facilitate development of readiness checklists for offerings such as Ethernet, DIA, Hosted Voice, Ascend UC, Cloud Contact Center, SD-WAN, and Businesses Wi-FI.
• Help ensure cross-functional alignment across Sales, Marketing, and supporting teams to facilitate accurate product documentation
• Track and review internal product documentation, FAQs, and training materials for thoroughness and accuracy
• Monitor and review post-launch performance and feedback from teams to help inform future enhancements
• Other duties as assigned

Requirements/Qualifications:

Education: Bachelor's Degree

Experience: 5 years of experience in product marketing or product management within telecom, SaaS, or technology sectors.

Knowledge, Skills and Abilities:

• Strong understanding of telecom solutions including fiber connectivity, UCaaS, cloud networking, and managed services
• Excellent communication, project management, and cross-functional collaboration skills.
• Ability to translate product features into customer-centric benefits

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time position

Base Salary: The base salary range for this position is $110,000 - $130,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.