Human Resources Coordinator

Astound is a leading provider of internet, Wi-Fi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Location: Hybrid at least 3x/week in the office. May be in any Astound West Region office including CA, OR, TX, and WA.

Position Overview:

The Human Resources Coordinator plays a pivotal role in contributing to smooth day-to-day HR operations and assists in delivering HR programs and initiatives that enhance the employee experience. The HR Coordinator ensures a seamless onboarding and offboarding experience while managing compliance-related processes, including I-9 verification, E-Verify, and accurate record-keeping in HR systems. This role combines responsibilities from various HR teams with a strong emphasis on supporting the employee life cycle. This role will also work across multiple administration areas, run statistical reporting and rewards program implementation and administration.

A Day in the Life of the HR Coordinator:

• Validate I-9 verifications in compliance with federal regulations and maintain accurate (confidential) records.
• Ensure New Hire data is accurate according to federal/state regulations.
• Ensure all onboarding documents are completed, filed, and stored in the appropriate HR systems.
• Deliver new hire orientation introducing new employees to company culture, policies and benefits.
• Partner with hiring managers, recruiters, and new hires to facilitate a seamless pre-boarding and onboarding process.
• Maintain up-to-date knowledge of federal and state employment verification laws.
• Maintain/update employee records in the appropriate HRIS systems with a high degree of accuracy.
• Run reports and audits to ensure compliance.
• Administer the complete offboarding process, including preparing paperwork, processing Tickets for system owners/access, coordinating with Managers, and conducting employee exit interviews.
• Compile and analyze data from exit interviews to identify key trends and provide actionable insights to the HR and leadership teams.
• Support process improvements by identifying inefficiencies and recommending system enhancements.
• Serve as a point of contact for employees regarding onboarding and offboarding questions.
• Collaborate with Payroll, HRIS, HR Leaders and other departments to ensure smooth onboarding and offboarding processes.
• Coordinate and manage local employee activities as needed in support of the market.
• Assist with internal communications to employees and managers regarding HR initiatives including market newsletters and upcoming events.
• Handle a variety of administrative tasks including reporting, auditing, tracking, and preparing presentations.
• Performs other administrative tasks and duties as assigned.

What You Bring to the Table:

• 2 years related experience in HR, Talent Acquisition, or onboarding, with experience with I-9/E-Verify compliance
• Organizational Skills: Strong attention to detail, ability to manage multiple priorities, and meet deadlines
• Problem-Solving: Ability to troubleshoot issues and improve processes
• Communication: Excellent interpersonal and written communication skills
• Business acumen
• Maintain confidentiality
• Interpersonal skills
• Tenacity
• Attention to detail
• Self-starter
• Organization skills
• Results oriented

Education:

• Associate degree or equivalent preferred

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• Benefits listed above are for regular full-time position

Base Compensation: The base compensation range for this position is $28.85 – $33.65 (per hour), plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Diverse Workforce / EEO:

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf