What are the responsibilities and job description for the Welcome Center Manager position at ASTORIA PARK CONSERVANCY?
Company Description Astoria Park Conservancy is a 501(c)(3) nonprofit organization that stewards Astoria, a donor-funded hot springs and park just south of Jackson, Wyoming. The nearly 100-acre property includes important wildlife habitat and wetlands, a public hot springs facility, and developing trails, community gathering spaces, river overlooks, and a nature playground. The Conservancy focuses on creating spaces and experiences that foster community connection, compassion, and healing. Team members contribute to a mission-driven environment that balances recreation, conservation, and community impact.
Role Description
The Welcome Center Manager provides critical support to Astoria Park Conservancy’s (APC) leadership team through management of our Welcome Center staff and systems including the membership program, food and beverage program, staff training and scheduling, apparel program, inventory, reservation system, corporate sponsor soaking program, and point of sale system.
The Welcome Center Manager works closely with the Operations and Facilities Director to design and implement Welcome Center best practices and procedures using clear, concise, and consistent communication. This is a dynamic position which requires the ability to simultaneously manage multiple tasks through completion and a sharp eye for detail. A consistent, long term perspective is necessary when considering changes and improvements to Welcome Center best practices.
The Welcome Center Manager is a key position in the APC’s ability to provide the highest level of mission-based customer service to our guests and members. It is imperative that the Welcome Center Manager approach their customer service and leadership duties with the utmost professionalism and a deep understanding of the effect their behavior and actions have on Astoria’s impact and team. The Welcome Center Manager will provide important capacity to the leadership team through direct support of the APC’s leadership team. This position takes place onsite at Astoria Park Conservancy, 8a-4p, Sunday–Thursday.
The Ideal Candidate Will
● Lead with kindness, empathy, and compassion
● Be detail-oriented with strong analytical and organizational skills
● Have excellent oral, written, and interpersonal communication skills
● Be computer literate and proficient with Google products
● Be able to lift 50 lbs
● Be able to work outside in all weather conditions
● Be able to research and learn new processes and systems
● Work effectively and efficiently within a team
● Have strong staff management skills
● Be passionate about health & wellbeing and community connectedness
● Have three years relevant experience
● Have strong customer service skills
● Lead by example
● Have experience working with reservation software
The Welcome Center Manager works closely with the Facilities Manager on day to day hot springs and Welcome Center task management and maintains working relationships with:
○ Executive Director
○ Events & Programming Director
○ Educational Programming Manager
○ Communications Manager
○ Accountant.
Commitment, Compensation, and Benefits
● Salaried, full-time, year-round, exempt position with very competitive salary DOE
● Excellent medical, dental, and vision benefits plus supplemental insurance options
● 401k retirement plan with 4% match
● 14 days paid time off plus 11 select holidays
● Complimentary access to soaking & wellness classes
● Soaking benefits and discounts for friends and family
See full job description at https://astoriahotspringspark.org/careers/
Apply by emailing your resume and cover letter to jeff@astoriapark.org
Astoria Park Conservancy is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or veteran status.