Welcome Center Front Desk Attendant

Company Description

Astoria Park Conservancy (APC) is a nonprofit organization managing a nearly 100-acre park located south of Jackson, Wyoming. The park features critical wildlife habitats, wetlands, and a public hot springs facility, with plans to expand to include trails, gathering spaces, a river overlook, and more. Supported by donors, the Conservancy is committed to fostering community connection, compassion, and healing through its unique setting and experiences. Astoria provides a space for recreation, relaxation, and meaningful connections with nature and others.

Role Description

This is a part-time, seasonal, on-site role for a Welcome Center Front Desk Attendant, based in Jackson, WY. The individual will ensure a welcoming experience for guests, manage front desk operations, handle phone inquiries, perform clerical tasks, and support the overall functionality of the Welcome Center. Responsibilities include assisting hot springs visitors, managing reservations, maintaining guest records, and addressing customer inquiries to promote a positive visitor experience.

Position Overview

The Welcome Center Front Desk Attendant is most often the first point of contact for guests contacting or visiting Astoria Park Conservancy (APC). It is imperative that the Front Desk Attendant approach their customer service duties with the highest level of professionalism and a deep understanding of the impact their behavior and actions have on the Astoria brand.

Front Desk Attendant will perform many tasks including, but not limited to greeter, cashier, customer

service associate, reservationist, facility caretaker, and most importantly representative of APC’s mission, vision, and values. Front Desk Attendant interacts with and assists a high volume of visitors to the facility daily. Front Desk Attendant will complete other tasks and duties as assigned by the supervisor(s). This is a dynamic position that requires a high degree of flexibility and a willingness to work weekend and evening shifts as necessary.

Qualifications

• Proficiency in phone etiquette and reception duties to professionally handle calls, schedule reservations, and manage visitor inquiries.
• Excellent communication skills to interact effectively with guests, team members, and stakeholders.
• Experience in customer service to provide exceptional assistance and create a welcoming environment for all visitors.
• Ability to multitask and work in a fast-paced, guest-facing environment.
• Familiarity with basic computer skills and office systems is a plus.
• Passion for community engagement and appreciation of nature is highly valued.

Responsibilities

• Check-in and greet guests for daily soaking sessions
• Make reservations on the computer
• Enforce fee compliance and regulations with guests
• General upkeep of pools, grounds, changing rooms, and all areas of the Welcome Center
• Monitor pool areas for safety and positive customer experience
• Answer and respond to phone calls and emails
• Make an effort to recognize and get to know regular guests
• Treat first-time visitors as part of the APC family
• Perform concession sales
• Provide information and answer questions
• Make, move, and cancel reservations
• Drain and clean pools (including pressure washing as scheduled)
•  Check pools for general cleanliness throughout the day - perform cleaning as needed
• Check grounds for general cleanliness throughout the day - perform cleaning as needed

Cold Plunge and Kid Pool:

• Check and clean skimmer baskets every morning
• Perform and record water chemical tests throughout the day
• Check and understand chemical feeder read outs throughout the day
• Check and record pool temperatures throughout the day
• Check water levels and fill if necessary
• Close pools as needed for safety and maintenance reasons

• Empty trash, sweep floors and resupply toiletries as needed
• Shovel snow, check for ice, use ice melt (let guests know of icy conditions)
• Monitor and report the need for cleaning supplies, chemicals and ice melt, equipment, merchandise, food and beverage items, and/or anything that may be needed
• Perform maintenance and repairs when possible and realistic
• Check in or help with events when needed
• Perform event set up, breakdown and clean up
• Count daily receipts and perform register closeout duties
• Lock and secure facility
• Be a good observer and communicator of anything that needs attention

Support APC communications by:

• Taking photos of events and/or groups (when asked and with their permission)
• Taking photos of pools, grounds, staff, etc for social media posts (when asked)
• Contributing content to E-newsletters (when asked)
• Suggest changes and improvements to supervisor(s) based on experience and guest feedback
• Check APC email account regularly and respond as needed
• Read and sign off on weekly Welcome Center updates
• Communicate items for weekly updates when necessary
• Make every effort to clearly communicate your expectations with coworkers
• Ask questions when you don’t understand something
• Be respectful and considerate of guests and coworkers
• Resist falling into a routine - be open to potential changes and improvements
• Perform opening and closing duties as stated in APC manuals
• Read and review Welcome Center operating procedures and safety protocols
• Make 15 minute announcement to alert guests that end of soaking session is approaching
• Learn and perform functions of point of sale and reservations platforms
• Become familiar with the operation of equipment to assist people with disabilities including wheelchairs and pool lifts (Leisure and Meadow Pools)
• Maintain certification in CPR, First Aid, AED and TIPS

This is not meant to be an exhaustive list of all duties and responsibilities.