Support Specialist - 21/hr

Support Specialists

Our client is contracted with multiple insurance agencies to partner with them on assisting their members with kidney disease. Our client has nurse and social worker employees that visit the members in their homes to assist them with their needs. Their needs could be anywhere from assisting them with transportation, prescription consolidation, dialysis/connecting them with a doctor, nutrition, to anywhere up to helping them with their quality of life in their home, etc. 

• The Support Specialist will be given a list of referrals from the health insurance company to call and schedule in home appointments for. (members with kidney disease)
• Their goal is to schedule the in home appointment for the member.
• They will be utilizing only 1 system (salesforce) to enter in all their notes and follow through to make sure the appointment is set and everything goes smoothly.
• Works closely with the nurses and social worker on their care team to provide an excellent experience for their patients.
• Coordinate home visit schedules based on location and availability
• Contact physician offices and other providers by phone, fax and email in order to arrange patient appointments or coordinate the sharing of clinical information with them when appropriate and request they share information back with us, including facilitating the secure transmission of that information
• Field inbound calls with a positive attitude, building rapport and trust with patients
• Provide support and troubleshooting for patients who need assistance with biometric devices
• Enter data as needed into Salesforce Health Cloud or any other system, as required
• Support Monogram Health as necessary with any tasks required to deliver excellent personalized kidney care and perform all other duties as assigned

Performance Expectations:

• Will be expected to handle 90-100 Inbound & outbound calls calls a day
• Will be expected to handle member conversations with strong customer service and be able to handle rebuttals well
• Will be expected to have strong attendance (coming to work on time every day, no call outs unless it's an emergency during the contract period, ensuring all doctors appts/planned mandatory events are expressed to the manager at least 1-2 weeks in advance)
  • Maintains the Nurse Schedule and focus on Patient Retention.
  • These patients are already enrolled in the services.
• This role has a ton of follow up
• Scheduling existing Patients (white glove service)

Skills & Qualifications:

• HS Diploma or GED
• 2-3 years of call center or scheduling experience required
• Healthcare call center background is a plus but not required
• Must be tech savvy and able to toggle between multiple systems simultaneously (salesforce, phone, email, etc.)
• Must have strong tenure (at least a year in most recent positions)
• Bilingual preferred!!!
• Must have strong empathy as they are dealing with primarily senior citizens as the main demographic

Details:            

Start Date: May 15th, classes will continue until we fill this!!      

Pay: $20/hour, $21/hour if bilingual           

Vaccine required, exemptions allowed       

Schedule     

• Training: Monday – Friday 8am – 5pm for 1 week
  • Regular schedule:
    • Monday - Friday
    • 6am – 3pm
    • 8am – 5pm            

Interviews & Feedback: Feedback COB day of interview. (Tues & Fri Interviews 30 min slots        

Address: 60 E Rio Salado Pkwy Tempe, AZ 85281

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Salary : $20 - $21