What are the responsibilities and job description for the Service Writer position at Aston Carter?
Description
Job Summary We are seeking a detail-oriented and customer-focused Service Writer to serve as the primary point of contact between our customers and our service team. This role supports the repair and maintenance of fire trucks and emergency vehicles and plays a critical role in ensuring accurate quoting, clear communication, and timely billing. The ideal candidate has prior experience as a service writer or service advisor in an automotive, heavy truck, diesel, or equipment repair environment and is comfortable working with technical information while delivering excellent customer service. Key Responsibilities Serve as the main contact for customers via phone and email regarding service and repair work Receive repair requests, gather necessary information, and create job estimates and quotes Coordinate closely with the Service Foreman and technicians to understand repair scope, labor, and parts requirements Explain repair recommendations, timelines, and pricing clearly and professionally to customers Prepare, review, and finalize work orders and invoices upon job completion Handle billing questions and resolve customer inquiries related to invoices and charges Maintain accurate service records, customer communication logs, and documentation Provide ongoing updates to customers throughout the repair process Support scheduling and workflow coordination as needed Qualifications & Experience Prior experience as a Service Writer, Service Advisor, or similar role in an auto dealership, truck repair shop, fleet maintenance, or equipment repair environment preferred Basic technical aptitude with the ability to understand and communicate repair information (fire apparatus experience is a plus but not required) Strong customer service and communication skills Comfortable working with estimates, invoices, and billing documentation Proficient with computer systems; experience with service or work order software preferred Detail-oriented with strong organizational skills Ability to work collaboratively with technicians and leadership
Skills
Service, Data entry
Top Skills Details
Service
Additional Skills & Qualifications
Qualifications & Experience Prior experience as a Service Writer, Service Advisor, or similar role in an auto dealership, truck repair shop, fleet maintenance, or equipment repair environment preferred Basic technical aptitude with the ability to understand and communicate repair information (fire apparatus experience is a plus but not required) Strong customer service and communication skills Comfortable working with estimates, invoices, and billing documentation Proficient with computer systems; experience with service or work order software preferred Detail-oriented with strong organizational skills Ability to work collaboratively with technicians and leadership
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Modesto, CA.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a fully onsite position in Modesto,CA.
Application Deadline
This position is anticipated to close on Apr 17, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Job Summary We are seeking a detail-oriented and customer-focused Service Writer to serve as the primary point of contact between our customers and our service team. This role supports the repair and maintenance of fire trucks and emergency vehicles and plays a critical role in ensuring accurate quoting, clear communication, and timely billing. The ideal candidate has prior experience as a service writer or service advisor in an automotive, heavy truck, diesel, or equipment repair environment and is comfortable working with technical information while delivering excellent customer service. Key Responsibilities Serve as the main contact for customers via phone and email regarding service and repair work Receive repair requests, gather necessary information, and create job estimates and quotes Coordinate closely with the Service Foreman and technicians to understand repair scope, labor, and parts requirements Explain repair recommendations, timelines, and pricing clearly and professionally to customers Prepare, review, and finalize work orders and invoices upon job completion Handle billing questions and resolve customer inquiries related to invoices and charges Maintain accurate service records, customer communication logs, and documentation Provide ongoing updates to customers throughout the repair process Support scheduling and workflow coordination as needed Qualifications & Experience Prior experience as a Service Writer, Service Advisor, or similar role in an auto dealership, truck repair shop, fleet maintenance, or equipment repair environment preferred Basic technical aptitude with the ability to understand and communicate repair information (fire apparatus experience is a plus but not required) Strong customer service and communication skills Comfortable working with estimates, invoices, and billing documentation Proficient with computer systems; experience with service or work order software preferred Detail-oriented with strong organizational skills Ability to work collaboratively with technicians and leadership
Skills
Service, Data entry
Top Skills Details
Service
Additional Skills & Qualifications
Qualifications & Experience Prior experience as a Service Writer, Service Advisor, or similar role in an auto dealership, truck repair shop, fleet maintenance, or equipment repair environment preferred Basic technical aptitude with the ability to understand and communicate repair information (fire apparatus experience is a plus but not required) Strong customer service and communication skills Comfortable working with estimates, invoices, and billing documentation Proficient with computer systems; experience with service or work order software preferred Detail-oriented with strong organizational skills Ability to work collaboratively with technicians and leadership
Experience Level
Entry Level
Job Type & Location
This is a Contract to Hire position based out of Modesto, CA.
Pay And Benefits
The pay range for this position is $25.00 - $30.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Modesto,CA.
Application Deadline
This position is anticipated to close on Apr 17, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Salary : $25 - $30