Scheduler And Coordinator

Aston Carter is hiring an Install Coordinator for a Nationally Ranked Provider of Home and Commercial Security!

Schedule: Monday - Friday, 8:00am-5:00pm

Description:

The Install Coordinator is responsible for coordinating the installation of equipment and dispatching the team of technicians that sit under them. They will answer inbound calls from existing and prospective customers, document their requests and create a corresponding service ticket. They will then schedule the technicians once the work is complete they will get a call back from technician and then proceed to close the ticket.

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.

• Responsible for creating work orders, providing status to customer and following up with technicians.

• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.

• Complete contract paperwork and QC paperwork.

• Schedule sub-contractor work.

• Work with technicians to ensure all paperwork is completed properly within the designated time.

• Maintain appointment schedules.

• Order material and equipment.

• Receive material/equipment and issue material and equipment to technicians.

• Complete daily reports.

• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.

• Act as a liaison between Sales, Project Managers and technicians.

The Ideal Candidate:

• 6 months experience handling high volumes of calls and email correspondance
• 6 months experience in dispatch, scheduling, and coordination
• Experience working with CRMs (i.e. Salesforce, ServiceTitan, Masterview, SAP, Dealertrack)
• Experience creating and closing service tickets, work orders, or purchase orders
• Ability to type 35 words per minute
• Previous experience in the security, HVAC, construction, pest control, and home renovation/home repair industry is a plus!

What You'll Receive

• Comprehensive training
• Work provided meals
• Ability to grow within a nationally ranked company

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Salary : $20 - $25