What are the responsibilities and job description for the Remote 401k Specialist (Bilingual- Creole) position at Aston Carter?
Description:
Essential Functions
- Engaging Customers, participants, employers, and Professional Employer Organizations (PEOs) regarding administration of 401(k) plans.
- Educate callers regarding 401(k) regulations, compliance questions, and administration of plans. 401K Specialist is a matter expert with regulations and compliance plans.
- Embrace a culture of teamwork, problem solving, and customer centricity to provide exceptional customer experiences that emphasize first call resolution.
- Provide accurate, timely, and customer focused service while ensuring department performance metrics such as quality, handle time, VOC, and adherence are met.
- Assist callers with navigating the Slavic401(k) websites, registering online, and password resets. Must have Troubleshooting Knowledge, navigating customers through technical issues that may arise.
- Successfully apply knowledge obtained during classroom and on the job training to independently solve customer requests.
- Utilize multiple CRM applications such as Salesforce, Relius, and other Company systems to assist with addressing customer questions and resolving requests.
Additional Skills & Qualifications:
All calls are Inbound from 401K participants who are seeking options with their 401k; Hardship Loan, Purchasing a Home Loan, and other hardship loan options
Candidate must be bilingual: Fluent in Creole
2 years of Banking, Mortgage, or Basic Payroll Experience
Retirement plan experience a plus.
Metrics:
Quality Score
Handle Time
Adherence
VOC Survey
Best Vs. Average:
Best: Takes ownership, Advocate for the client, look for resolutions, flexible, think out of the box. Ok with change (There are NOT allot of process in place so things can appear unorganized)
Average: No accountability, Rude on the Phone, Lack of Professionalism, Not connecting the DOTS.
Providing that "White Glove Service" is the goal of this role. The 401K Specialist is the front line to the company.
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $20
