Patient Service Representative 1

REMOTE Billing Specialist(EST/CT Time Zones)

**MUST BE LOCATED IN EASTERN OR CENTRAL TIME ZONES**

Contract-to-hire

This role offers healthcare customer support professionals the ability to work alongside a leader in homecare solutions! Further explore this exciting opportunity below…

Benefits of this Role:

• Career Advancement – team members who work hard may have the opportunity for career advancement – most supervisors and leads started as a front-line call center associate!
• Competitive Benefits – once perm, Full range of benefits including Health, Dental and Vision with HAS, Profit Sharing, generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.
• Work/Life Balance – No weekend work, and remote login at the comfort of your home.
• Making a Difference - The more challenging calls can be the most rewarding because you are making a difference to a customer or patient that needs your help!
• Culture - Great culture with a sense of community.

Qualifications:

• 1 years of call center experience required
• Seeking someone who demonstrates empathy, and is an active listener
• Experience within Healthcare is preferred (enrollment, eligibility, claims processing, collections, reimbursement, insurance verification, high-volume etc.) or RELATED FIELD.
• Must be available to work an 8-hour shift, in a call center, stationary environment
• Must meet internet speed requirements (will be tested)
• No-time missed during duration of training 4-6 weeks.

Job Overview:

• Research, resolves, and documents patient inbound and outbound calls involving a wide range of issues utilizing multiple information systems. This includes communications with internal business centers and external customers.
• Assure customer agreement by summarizing and closing each call appropriately.
• Investigate payment status and determine ultimate patient financial responsibility.
• Collect outstanding balances, offering patient assistance with financial responsibility through various financial options.
• Maintain patient confidentiality and data integrity in accordance with Health Information Portability Accountability Act (HIPAA), and company policies and procedures.
• Exercise good judgment, interpret data, and remain knowledgeable in details of all related company contracts, policies, and procedures.
• Participate in process improvement initiatives maintain teamwork, customer service production and quality standards to assure timely, efficient and accurate call resolution.
• Minimize patient dissatisfaction with active listening, maintaining a professional tone, and acknowledging their concerns.

Work Environment:

• Call center environment / inbound and outbound call center / queue-style calls
• 100% Remote - Equipment provided

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.