What are the responsibilities and job description for the MN Only Remote Customer Service Representative position at Aston Carter?
Candidates will train for 6 weeks onsite in Bloomington, MN!!
Description:
- The Scheduling Rep will be responsible to taking inbound calls within contact center environment. Patients will be calling to schedule an appointment at one of the 50 company clinic locations.
- The responsibilities will include verifying patients insurance, pre-registration and schedule their appointments at appropriate clinics, transferring to the CareLine (nurse line) when needed.
- They will be using EPIC as the electronic medical records system to schedule the appointments. This will be trained but is a plus to have prior.
- Calls will range from complex and intense to simple and standard appointment scheduling.
- The candidate will need to be able to navigate through computer technology and use dual screens.
- Candidates are expected to problem solve by using resources in this database to answer complicated or unusual questions regarding the scheduling of an appointment.
- Candidate can expect to take 60-70 calls/day with each call averaging a 7 minute talk time.
Schedules available:
M-F 10:45a-7:15p
M,T,Th,F 8:45a-5:15p with every other weekend working 8:15a-4:45p (off W)
M,T,W,F 8:45a-5:15p with every other weekend working 8:15a-4:45p (off Th)
Skills:
Appointment, customer service, incoming calls, transfer calls, Retail, Call Center Customer Service, Schedule Appointments, Scheduling, Healthcare, Patient Access, medical receptionist, medical scheduler, registration, clinic
Top Skills Details:
Appointment, customer service, incoming calls, transfer calls, Retail, Call Center Customer Service, Schedule Appointments
Additional Skills & Qualifications:
Must have:
1 years of client or customer interaction-- Front Desk or Face to Face resolving customer issues.
High School diploma/GED to apply
Preferred: Some type of healthcare experience (area of study/volunteer/previous work). Medical terminology is used throughout this role and needs to be learned.
Experience Level:
Entry Level
#csrC22
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $20
