What are the responsibilities and job description for the Hybrid (Lake Mary, FL) Client Services Specialist position at Aston Carter?
- Start date May 15th/22nd
- 12 month contract to hire
- 3 years call center experience required
- $25 per hour
- Training: 100% remote, training shift will depend on trainer schedule, anytime between 8a-6p
- Normal Shift: will be assigned an 8 hour shift between 8a-8p, likely 1130a-8p
- Can move onto earlier shift once cross trained
- Will go Hybrid in 3-4 months - 3 days in office, 2 home
- Will communicate with Brokers, Shareholders, Stockholders regarding fund accounts
- Will be responsible for fielding inbound calls regarding these accounts
- Update account data in multiple systems and software's with multiple screens
- Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner
- Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions
- Responds to customer inquiries
- Investigates and corrects errors in customer accounts and statements
- Responds to customer verbal and/or written inquiries. Records details about customer inquiries
- Helps resolve complicated customer complaints
- Coordinates and expedites customer inquiries to other departments for resolution
- Familiarity with MS Office required
#csrC22 #csrNFC
About Aston Carter:
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At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $25
