Human Resources Specialist

Job Description

The Human Resources Specialist (Tier 2) supports employees, managers, and HR partners by handling escalated HR inquiries and resolving complex issues related to HR systems, policies, and processes. This role requires strong analytical skills, deep knowledge of HR systems, and a commitment to delivering accurate, timely, and high-quality service across the employee lifecycle.

Responsibilities

• Respond to escalated HR inquiries from employees, managers, and HR partners in a timely and professional manner.
• Provide accurate guidance on HR policies, procedures, and self-service tools to support informed decision-making.
• Process and manage HR transactions across the employee lifecycle, including data changes, policy clarifications, and other HR operations activities.
• Maintain accurate and up-to-date employee records and documentation in HR systems.
• Analyze and resolve complex HR issues by applying HR policy, regulatory requirements, and systems knowledge.
• Escalate issues to leadership when appropriate and provide clear, value-added insights and recommendations.
• Ensure data integrity across key HR areas such as position management, performance, compensation, and benefits.
• Participate in process improvement initiatives to enhance efficiency, accuracy, and the overall HR customer experience.
• Support HR Operations projects and cross-functional initiatives as needed to advance HR goals and service delivery.
• Other duties as assigned
  
  

Essential Skills Needed

• Minimum of 2 years of experience in Human Resources systems or HR Operations.
• Bachelor’s degree.
• Experience in human resources, including HR administration and human resource management.
• Hands-on experience with HR systems and HR data entry.
• Strong employee relations and administrative support experience.
• Strong written and verbal communication skills.
• High attention to detail with strong follow-through.
• Ability to analyze and resolve complex HR issues using HR policies, data, and system tools.
  
  

Qualifications

• Experience supporting escalated HR inquiries from multiple stakeholder groups.
• Familiarity with position management, performance, compensation, and benefits processes.
• Experience contributing to process improvement and HR operations projects.
• Ability to work effectively in a fast-paced, service-oriented HR environment.
  
  

Job Type & Location

This is a Contract position based out of Boston, MA.

Pay And Benefits

The pay range for this position is $35.00 - $50.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a hybrid position in Boston,MA.

Application Deadline

This position is anticipated to close on Apr 24, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.