What are the responsibilities and job description for the Fraud & Claims Operations Representative position at Aston Carter?
***SEEKING A FINANCIAL SERVICE REPRESENTATIVE***
We are looking for finance service-oriented individuals or those with elite customer service tenure, who are self-starters and eager to make a positive impact on their organization! We are looking for a Fraud & Claims Representative to join our team! This position would be with a well-known Financial Institution in Hillsborough, OR. The Fraud & Claims Representative will Support fraud and claims, by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
Why is this a great role?!
Opportunity for Growth – This position is a great way to get your foot in the door, or even grow your career, within the Finance Industry.
Competitive Benefits – Strong compensation and benefits package, including a pension plan if brought on permanently.
Paid On The Job Training – Training provided to make you successful and develop your skills!
If this sounds like a career path for you, please apply below! We look forward to speaking with you!
Description:
The Day to day duties of the Fraud & Claims specialist include taking a moderate volume of inbound phone calls regarding card disputes (this is a call center environment). Typical disputes are regarding over charges, double charges, incorrect product/services, fraud-related questions, which will be transferred, and potentially re checking on the status of an existing claim
Will use 3-4 computer systems at once; must be able to type notes while on the phone with customer
Duties:
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
- Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
- Receive direction from managers and escalate non-routine questions.
- Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications.
- Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
Pay Rate: $19.11/hr
Duration: 3 Contract to Hire (we are looking and open to permanents!)
Start Date: 6/5/23
Location: Onsite (HILLSBORO, OR)
Training Schedule: First 4 weeks, M-F from 8am to 4:30pm
Hours: Office hours, M-F 8:30 - 4pm - must be available to work 1 weekend day
Top Skills:
- 2 years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
- Call center, inbound call, customer support, service,
- Knowledge of Microsoft office, customer service call center,
- Retail, cashier ( With good tenure)
If this sounds like YOUR next opportunity! Do not hesitate to apply! We look forward to speaking with you and helping you with your next career move!
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $19
