Dispute Analyst

Dispute Analyst | 12 month Contract | RTP, NC

Summary

A Dispute Analyst manages and resolves disputes between Cisco and its customers or partners. Specialize in handling disagreements or conflicts related to financial transactions, billing discrepancies, or other issues arising during the order-to-cash operations. Timely resolution is critical to minimize the impact on cash flow.

Description

• Managing disputes globally related to sales tax, true-ups, and withholding tax
• Manage incoming disputes: Manage incoming disputes from email and other sources to ensure timely resolution
• Investigate disputes: Review relevant documents, such as invoices, tax documents, contracts, and correspondence, to determine the root cause and validity of the dispute
• Collaborate with stakeholders: Work with collectors, sales, tax, CLO, finance, and other external parties to drive resolution
• Analyze cases to determine whether the dispute is deemed valid or invalid
• Submit credit requests into the required systems to generate needed credits/debits/write-offs
• Respond to requests: Communicate to collections the outcome of dispute validation or request for further information for investigation
• Timely resolution of disputes raised by partners/customers
• Communicating with customers: Contacting customers by phone, email, or mail to communicate the status of their dispute or obtain further information
  
  

Requirements

• Ability to collaborate and influence stakeholders across organizations at all levels to resolve cross-functional issues
• Extremely detail-oriented with strong analytical skills
• Excellent written and verbal communication skills
• Proficient in MS- Office (Excel and Word)
• Relevant dispute analyst experience
• Preferred knowledge of having worked on ERPs such as Oracle, Integrated Collections Management System (ICMS), and HighRadius
• Bachelor’s degree in Accounting/Finance
• Min 2-3 years of related work experience required
  
  

Job Type & Location

This is a Contract position based out of Raleigh, NC.

Pay And Benefits

The pay range for this position is $30.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Raleigh,NC. Application Deadline This position is anticipated to close on Mar 29, 2026.
  
  

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.