What are the responsibilities and job description for the Customer Support/Order Entry Specialist position at Aston Carter?
Job Description
The Order Fulfillment Associate, also known as the Customer Support Specialist I, is responsible for processing orders using our Enterprise Resource Planning (ERP) system. This role involves managing orders through the fulfillment process using a ticketing system and providing customers with the highest level of service possible.
Responsibilities
This role is based in a relaxed office environment, separate from a call center setting, within the same building as the manufacturing and supply chain teams. The office hosts a team of 15 people. Attendance and attention to detail are crucial, with opportunities for growth and potential pay increases after permanent hire. The workday is typical with some flexibility. There is no travel expected for this position.
Job Type & Location
This is a Contract to Hire position based out of Tigard, OR.
Pay And Benefits
The pay range for this position is $20.00 - $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
The Order Fulfillment Associate, also known as the Customer Support Specialist I, is responsible for processing orders using our Enterprise Resource Planning (ERP) system. This role involves managing orders through the fulfillment process using a ticketing system and providing customers with the highest level of service possible.
Responsibilities
- Process purchase orders in the ERP system with a focus on accuracy and attention to detail.
- Review purchase orders against quotes and resolve any customer purchase order issues.
- Use the company CRM system to manage work queues and verify customer product certifications.
- Collaborate with the sales team to obtain approval on drop-ship orders and verify discounts on purchase orders.
- Respond to customer inquiries, providing speedy and thorough resolutions to ensure customer satisfaction.
- Handle day-to-day correspondence via email and phone, addressing inquiries regarding lead times, order status, and back-ordered materials.
- Work with customers to resolve pricing issues as they occur.
- Collaborate with the sales operations team to prioritize orders when inventory is limited.
- Build rapport with new and repeat customers through exceptional customer service.
- Review and execute change orders and correction requests.
- Customer service experience.
- Proficiency in data entry.
- Experience with ERP and CRM systems.
- Strong communication skills.
- Knowledge of Microsoft Office suite (Excel, Word, Outlook, Teams).
- High School Diploma or GED with at least 6 months of relevant experience.
- Ability to collaborate with a diverse cross-functional team.
- Capability to prioritize, manage multiple tasks, and adhere to a continuous improvement philosophy.
This role is based in a relaxed office environment, separate from a call center setting, within the same building as the manufacturing and supply chain teams. The office hosts a team of 15 people. Attendance and attention to detail are crucial, with opportunities for growth and potential pay increases after permanent hire. The workday is typical with some flexibility. There is no travel expected for this position.
Job Type & Location
This is a Contract to Hire position based out of Tigard, OR.
Pay And Benefits
The pay range for this position is $20.00 - $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tigard,OR. Application Deadline This position is anticipated to close on Mar 6, 2026.
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Salary : $20 - $21