Customer Service Representative

BENEFITS

SPECIALISTS

Highlights

• Industry: Healthcare

• Employment Type: Direct Hire!

• Location: Jeffersonville,

Indiana, 47130, United States

Working with an extensive client base, Aston Carter is

searching for great candidates in Indiana!

Benefits

of this Role:

·      12 PTO days, 8 paid

holidays and 1 flex day 

·      Retention bonus up to

$500 paid out in two milestones over 6 months ($250 at 90 days and another $250

at 6 months) 

·      Hybrid working opportunities

after 6 months of hire (must be on hybrid eligible program) 

·      One week in office,

one week WFH  

·      Shift options between

8am – 11pm Monday – Friday with premium pay for late hours 

·      401(k) with 4% company

match 

·      Affordable Medical,

Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums if

enrolled in HSA plan for our employees 

·      NEW! Wellness discount

up to $260 per year 

·      NEW! Concierge medical

clinical free of cost to you and your family members even if they are not

enrolled on our health plan (employee must be enrolled) 

·      Annual HSA employer

contribution ($500 - $1,500 depending on enrollment level) 

·      Company paid Life

Insurance 

·      Company paid Short

Term Disability Insurance 

·      Voluntary Life and

AD&D Insurance 

·      Long-term Disability

(LTD) 

·      Paid Parental Leave of

Absence 

·      8 weeks of maternity

leave paid at 100% 

·      1 week of paternity

leave paid at 100% 

·      Employee Assistance

Programs 

·      Employee Referral

Program currently $1,000 until end of January 2023 for hired referrals after

retention period 

·      Ambassador

Program 

·      Tuition reimbursement

program up to $5,000 annually 

·      Toll reimbursement

program up to $624 annually 

A Day In The Role           

·      Performing patient

level benefits verifications for all major medicals and pharmacy benefit plans

·      Completion of template

forms that provide patent level benefits Coverage Determination Summary

·      Coordination of prior

authorizations based on payer guidelines and in compliance with law, regulation

or guidance

·      Review of patient

assistance enrollment forms and any supporting documentation to assess patient

eligibility for participation as per SOP's and program guidelines

·      Determination of

patient's eligibility based upon program criteria for qualification

·      Communicating the

patient's eligibility to the patient, healthcare provider and/or consignment

pharmacy.

·      Answer and assist

inbound callers through resolution utilizing answers to frequently asked

questions or by warm transferring callers to other appropriate individuals

·      Actively listen to

each customer, assess needs and respond with demonstrated patience and courtesy

·       Review and identify information that is missing and/or incorrect

within program service requests

Requirements:

·      Healthcare experience required - unless

candidate has bachelors degree & Strong customer service experience/tenure

·      Medical terminology - strongly preferred

·      6 months of payer benefits experience

(reimbursement, prior auth, etc), healthcare industry experience or healthcare

related experience is required

·      Bilingual is a plus

Next Steps:

• The Aston Carter recruiting team will reach out to you to

discuss next

steps in 10 business days.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Salary : $37,440 - $41,600