What are the responsibilities and job description for the Customer Service Representative position at Aston Carter?
Job Description
The Customer Service Specialist plays a vital role in building and maintaining strong customer relationships while serving as the primary point of contact for account communication, order management, and customer support. This position works cross-functionally with Sales, Production, Purchasing, Quality, and Accounting teams to ensure customer expectations are met, orders are fulfilled accurately and on time, and strategic account objectives are achieved.
The ideal candidate is customer-focused, highly organized, and skilled at managing complex orders in a fast-paced manufacturing environment. This role supports customer satisfaction, sales growth, and revenue objectives through proactive communication, problem-solving, and collaboration.
Key Responsibilities
This is a Contract to Hire position based out of Irvine, CA.
Pay And Benefits
The pay range for this position is $22.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
The Customer Service Specialist plays a vital role in building and maintaining strong customer relationships while serving as the primary point of contact for account communication, order management, and customer support. This position works cross-functionally with Sales, Production, Purchasing, Quality, and Accounting teams to ensure customer expectations are met, orders are fulfilled accurately and on time, and strategic account objectives are achieved.
The ideal candidate is customer-focused, highly organized, and skilled at managing complex orders in a fast-paced manufacturing environment. This role supports customer satisfaction, sales growth, and revenue objectives through proactive communication, problem-solving, and collaboration.
Key Responsibilities
- Serve as the primary liaison between customers and internal departments across all manufacturing sites.
- Manage customer purchase orders from receipt through shipment, ensuring accuracy and timely processing.
- Coordinate order scheduling, shipment confirmations, and follow-up activities to ensure customer satisfaction.
- Build and maintain strong customer relationships through proactive communication and responsive support.
- Support sales growth by identifying opportunities, addressing customer needs, and contributing to strategic account goals.
- Collaborate with Sales, Manufacturing, Procurement, and Operations teams to support production schedules and delivery commitments.
- Analyze and communicate product costs, pricing, margins, and customer requirements.
- Support Regional Sales Managers by providing quotes, pricing information, delivery updates, and customer feedback.
- Prepare and maintain customer quotations, RFQs (Requests for Quote), and order documentation.
- Generate and distribute sales reports, backlog reports, sales projections, and other customer-related metrics for management review.
- Resolve customer issues using creative problem-solving and cross-functional collaboration.
- Ensure compliance with customer specifications, contractual requirements, and company procedures.
- 2 years of customer service, account management, or customer support experience within a manufacturing, contract manufacturing (EMS), or related industry.
- Experience processing and managing customer purchase orders, including large or complex orders with multiple line items.
- Experience preparing customer quotations and responding to RFQs.
- Familiarity with ERP/MRP systems (system experience required; specific platform not required).
- Strong Microsoft Excel skills, including Pivot Tables and VLOOKUPs.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Typing speed of 60 words per minute.
- Ability to obtain and maintain ITAR compliance eligibility.
- Bachelor's degree preferred.
- Experience supporting aerospace, defense, medical device, or other highly regulated manufacturing industries.
- Experience with high-mix, low-volume or made-to-order manufacturing environments.
- Knowledge of order management, supply chain processes, and production scheduling.
- Proven ability to build strong customer relationships and drive customer satisfaction.
This is a Contract to Hire position based out of Irvine, CA.
Pay And Benefits
The pay range for this position is $22.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Irvine,CA. Application Deadline This position is anticipated to close on Aug 7, 2026.
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $22 - $27