What are the responsibilities and job description for the Customer Service Representative *REMOTE In IOWA position at Aston Carter?
Seeking customer service representatives to join our team REMOTE in the state of IOWA ONLY!
Description:
Respond to any type of customer inquiry: answering calls, responding to customer emails, navigating online account management systems, maintaining customer records
Responsible for answering outage and emergency inquiries from customers to ensure accurate and timely response
Initiate work orders for meter readings, service requests, construction and customer program offerings
Perform routine collection activities on delinquent accounts, including payment agreements and disconnections for non-payment
Respond to customer inquiries and complaints related to routine billing issues and initiates action to resolve
Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly
Additional Skills & Qualifications:
High School Diploma or GED required
1 years of customer service in a call center
40 WPM typing
Employee Value:
Work Remote in IOWA
Company provides all equipment, must have own internet
Competitive pay and benefits offered
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $19
