What are the responsibilities and job description for the Customer Service Representative II position at Aston Carter?
If interested, and have 2-3 years of healthcare customer service experience, please apply below and send your resume to Reya Sison; rsison@ astoncarter.com
Aston Carter is Hiring for a Customer Service Representative II (REMOTE)
Hours: M-F 8AM-5PM
Description:
Responsible for monitoring and tracking all processes. Run quires and maintain reports. Train new employees and keep up with the closing training material. Assist the supervisor with additional projects/task.
DUTIES AND RESPONSIBILITIES:
• Run queries to collate data
• Monitor and track completion of files
• Monitor and track completion of special tasks
• Maintain reports and Excel spreadsheets as needed
• Responsible for training all new analyst
• Responsible for keeping training material up to date
• Assist analyst with questions
• Required to close files when needed
• Serve as a final QC step for analysts files as needed
• Track analyst errors and create corrective measures
• Additional duties/responsibilities as assigned
• Comply with all safety rules/regulations, in conjunction with the Injury and Illness Prevention Program (“IIPP”), as well as, maintain HIPAA compliance
Additional Skills & Qualifications:
• High school diploma, or equivalent
• 1 year experience as Closing Analyst I or II
• Knowledge of HIPAA regulations
• Extreme Attention to detail
• Excellent organizational skills
• Effective and professional communication skills
• Demonstrated leadership, problem solving, and analytical skills
• Ability to think and work independently, while working in an overall team environment
• Ability to work in a fast paced/production environment
• Proficient in Microsoft Office suite and Excel
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $18 - $19
