What are the responsibilities and job description for the Customer Account Representative position at Aston Carter?
Job Title: Customer Account RepresentativeJob Description
The Customer Account Representative will primarily be responsible for taking client orders via email and phone. The role involves managing orders predominantly for the office supply company, along with handling 2-3 additional accounts. This position involves low to moderate call volume and order intake. You will be responsible for generating tickets for warehouse picking and packing, creating invoices, and coordinating with the accounts payable clerk for billing. Additionally, you will manage basic Excel spreadsheets for scheduling and assist incoming truck drivers by directing them to the appropriate dock. Regular interaction and coordination with warehouse staff are essential to ensure orders are accurately and timely filled.
Responsibilities
The position is located in a historic building, previously a cannon factory, with administrative offices on the second floor and five floors of warehouse space. There is a second warehouse, but the primary work location will be at the Clinton St. site. The role is based in the dock office where each team member has their own desk and computer. The work hours are from 8:00 AM to 4:30 PM. The company offers a supportive environment with a long-standing family-owned history, great employee retention, and benefits including substantial health insurance coverage and a 401k contribution plan.
Job Type & Location
This is a Contract to Hire position based out of Buffalo, NY.
Pay And Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
The Customer Account Representative will primarily be responsible for taking client orders via email and phone. The role involves managing orders predominantly for the office supply company, along with handling 2-3 additional accounts. This position involves low to moderate call volume and order intake. You will be responsible for generating tickets for warehouse picking and packing, creating invoices, and coordinating with the accounts payable clerk for billing. Additionally, you will manage basic Excel spreadsheets for scheduling and assist incoming truck drivers by directing them to the appropriate dock. Regular interaction and coordination with warehouse staff are essential to ensure orders are accurately and timely filled.
Responsibilities
- Take client orders via email and phone.
- Manage orders for the main office supply company and 2-3 additional accounts.
- Generate tickets for warehouse staff to pick and pack orders.
- Create invoices and coordinate with the accounts payable clerk for billing.
- Maintain and manage basic Excel spreadsheets for scheduling purposes.
- Answer phone calls from truck drivers and direct them to the appropriate dock.
- Coordinate regularly with warehouse staff to ensure order accuracy and timeliness.
- 1-2 years of experience in a similar role.
- Excellent customer service skills.
- Comfortable handling phone communication.
- Ability to deal with diverse personalities effectively.
- Experience with web-based databases for inventory and order management.
- Proficiency in order entry and invoice generation.
- Strong administrative and customer support skills.
- Experience with inventory management and Excel data entry.
The position is located in a historic building, previously a cannon factory, with administrative offices on the second floor and five floors of warehouse space. There is a second warehouse, but the primary work location will be at the Clinton St. site. The role is based in the dock office where each team member has their own desk and computer. The work hours are from 8:00 AM to 4:30 PM. The company offers a supportive environment with a long-standing family-owned history, great employee retention, and benefits including substantial health insurance coverage and a 401k contribution plan.
Job Type & Location
This is a Contract to Hire position based out of Buffalo, NY.
Pay And Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Buffalo,NY. Application Deadline This position is anticipated to close on Mar 23, 2026.
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Salary : $20 - $22