Credit & Collections Specialist

Position Summary

The Credit & Collections Specialist is responsible for managing customer accounts to ensure timely payment while maintaining positive customer relationships. This role involves resolving credit and collection issues, reviewing account status and credit availability, documenting customer interactions, and supporting accurate financial reporting. The specialist works closely with internal teams and customers to resolve discrepancies, investigate payment issues, and support order processing decisions.

Key Responsibilities

• Contact customers via telephone and written correspondence to resolve credit and/or collection issues while maintaining strong customer relationships
• Initiate collection activities on delinquent accounts, including telephone calls and form letters
• Review customer orders and assess current account status to determine credit availability
• Release or hold customer orders based on established credit policies
• Accept customer payments and/or establish payment arrangements as appropriate
• Document all customer inquiries and interactions to ensure accurate and complete credit records
• Investigate and resolve duplicate billing claims
• Research lost, misapplied, or unidentified payments and initiate refunds for overpayments when applicable
• Assist in resolving customer issues related to non-receipt of product, pricing discrepancies, and returns information
• Generate and submit periodic reports related to credit, collections, and account status as assigned by the supervisor
• Perform additional duties and special projects as required
  
  

Required Qualifications

• High school diploma or equivalent; Bachelor's degree in Accounting, Finance, or Business preferred
• 2 years of experience in credit/collections or accounts receivable
• Working knowledge of credit and collection practices and general accounting principles
• Ability to communicate professionally and tactfully with customers in challenging situations
• Strong attention to detail and accuracy in documentation and data entry
• Proficiency with ERP systems and accounting software (e.g., SAP, Oracle, NetSuite, or similar)
• Intermediate skills in Microsoft Excel and other Microsoft Office applications
  
  

Job Type & Location

This is a Contract position based out of Irvine, CA.

Pay And Benefits

The pay range for this position is $27.00 - $32.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a hybrid position in Irvine,CA.

Application Deadline

This position is anticipated to close on May 1, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.