What are the responsibilities and job description for the Contact Center Representative position at Aston Carter?
Description:
Provide exceptional service over the phone to internal and external members using multiple software systems to support that relationship
Maintain service level expectations and consistent call quality while handling a high volume of calls
Explain features and benefits of all credit union products and services; recommend products and services to members as appropriate
Process share withdrawal requests, fund transfers, pre-authorized credit line advances, outgoing wires, check orders, certificate renewals, and opening of savings sub-shares
Provide account information related to balances, check clearings, deposits, postings, and statements
Process, record, and follow up on ACH, payroll distribution requests, and TDs
Provide online banking and bill payer set-up, support, and problem-resolution for members and branch staff
Skills:
Customer service, Call center, Banking customer service, Call center customer service, Inbound call center, inside sales support
Top Skills Details:
Customer service
Additional Skills & Qualifications:
A high school diploma or equivalent; Associate's degree in banking or finance is a plus
Two years of experience in financial services or a call center environment is a plus
Exceptional verbal communication skills, as well as advanced ability to multi-task, prioritize, stay organized, and follow up
Strong knowledge and experience of web-based software programs
Commitment to member service and a passion for seeking solutions
The ability to work hard, find solutions and have fun
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $19
