What are the responsibilities and job description for the Collections Specialist position at Aston Carter?
Job Title: Collections Specialist
Job Description
We are seeking a dedicated Collections Specialist to provide vital support in Accounts Receivable operations. This role involves serving as the primary point of contact for customer inquiries and managing various customer portals. You will play a key role in ensuring invoice accuracy, supporting order management activities, and contributing to process improvements.
Responsibilities
You will be part of a global company with thousands of employees, now owned by a private equity firm. This role involves working with team members across the globe, reporting to the Controller of AR. The work environment is currently manual as the company establishes standard operating procedures. You will work with older SAP systems with plans for future upgrades. Expect an 80/20 split between email and phone communications and manage a portfolio of over 200 customers. The role requires three days in the office in Burnsville with some flexibility. The team consists of 11 members, with 7 focused on Collections and 4 on Cash App.
Job Type & Location
This is a Contract position based out of Burnsville, MN.
Pay And Benefits
The pay range for this position is $30.00 - $35.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a hybrid position in Burnsville,MN.
Application Deadline
This position is anticipated to close on Jul 15, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Job Description
We are seeking a dedicated Collections Specialist to provide vital support in Accounts Receivable operations. This role involves serving as the primary point of contact for customer inquiries and managing various customer portals. You will play a key role in ensuring invoice accuracy, supporting order management activities, and contributing to process improvements.
Responsibilities
- Serve as the primary point of contact for customer inquiries related to portal invoices and account administration.
- Respond to customer requests via email, phone, and customer portals in a professional and timely manner.
- Support order management activities and coordinate with internal departments to resolve customer issues.
- Maintain accurate customer records and documentation.
- Review customer invoices for completeness, pricing accuracy, tax requirements, and compliance with customer-specific billing instructions.
- Verify purchase order details, payment terms, shipping information, and other invoice-related data before submission.
- Coordinate corrections and reissuance of invoices when discrepancies are identified.
- Work closely with Finance, Accounts Receivable, and Sales teams to resolve billing disputes and deduction claims.
- Monitor invoice rejection reports and support past dues invoice collections.
- Manage customer portals such as Walmart Retail Link, Ariba, Coupa, Tungsten, or other customer-specific platforms.
- Upload invoices, credit notes, statements, and supporting documentation according to customer requirements.
- Maintain portal master data including contacts, banking information, certificates, and company profiles.
- Monitor portal notifications, workflow queues, and compliance requirements.
- Troubleshoot portal access issues and coordinate with customer support teams when necessary.
- Ensure customer portal information remains accurate and up to date.
- Track and report invoice rejection rates, portal-related issues, and service performance metrics.
- Identify recurring causes of invoice errors and recommend process improvements.
- Support continuous improvement initiatives within Accounts Receivable and Order-to-Cash processes.
- 2 years of Collections/Accounts Receivable experience
- Proficiency in collections and reconciliation processes
- Strong customer service skills
- Experience with Excel, including vlookups
- Experience with customer portals and EDI processes
- Associates degree
- Experience with SAP or similar ERP systems
- Experience with various customer portals is a nice to have
You will be part of a global company with thousands of employees, now owned by a private equity firm. This role involves working with team members across the globe, reporting to the Controller of AR. The work environment is currently manual as the company establishes standard operating procedures. You will work with older SAP systems with plans for future upgrades. Expect an 80/20 split between email and phone communications and manage a portfolio of over 200 customers. The role requires three days in the office in Burnsville with some flexibility. The team consists of 11 members, with 7 focused on Collections and 4 on Cash App.
Job Type & Location
This is a Contract position based out of Burnsville, MN.
Pay And Benefits
The pay range for this position is $30.00 - $35.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Burnsville,MN.
Application Deadline
This position is anticipated to close on Jul 15, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Salary : $30 - $35