Client Engagement Manager

Job Title: Client Engagement ManagerJob Description

The Customer Service / Inside Sales Representative serves as the primary connection between customers and our organization. This role is responsible for accurately processing customer orders, responding to inquiries, and supporting sales activities with minimal supervision. Success in this position requires effective use of company software systems and collaboration with Field Sales Representatives on customer needs, joint visits, contract pricing, and inventory management.

Responsibilities

• Process customer orders quickly and accurately.
• Send order confirmations to customers.
• Generate and process customer quotes.
• Communicate with vendors to obtain pricing and delivery information.
• Check pricing and stock levels as requested by customers.
• Collaborate with Outside Sales to review and support quote activity.
• Send customer quotes and direct-ship purchase orders to vendors.
• Provide Outside Sales with price and stock information.
• Answer incoming sales department phone calls and respond to voicemail messages.
• Expedite customer orders when needed.
• Provide customers with tracking information for open orders.
• Assist customers by specifying product solutions based on their descriptions.
• Print pick tickets for urgent or “hot” orders.
• Run pricing for BES items.
• Perform additional duties as assigned.
  
  

Essential Skills

• 2–4 years of experience in customer service, inside sales, supply chain, or a related field.
• Customer service skills.
• Proficiency in Microsoft Office Suite, including Excel and Adobe.
• General knowledge of sales order processing procedures.
• Basic understanding of standard inventory practices.
• Ability to communicate effectively with customers by phone and in person.
• Ability to multitask and professionally manage difficult situations.
• Strong interpersonal skills and the ability to work collaboratively.
• Self-starter capable of working independently with minimal supervision.
• Excellent written and verbal communication skills.
• High level of computer usage with ERP systems, Excel, and related office software.
• Advanced Excel proficiency.
  
  

Additional Skills & Qualifications

• Experience in the semiconductor industry.
  
  

Work Environment

This position operates in a professional office environment with regular use of standard office equipment such as computers, phones, photocopiers, and filing cabinets. The role may require occasional travel for customer visits and collaboration with field representatives.

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay And Benefits

The pay range for this position is $28.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Austin,TX. Application Deadline This position is anticipated to close on Apr 3, 2026.
  
  

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.