What are the responsibilities and job description for the Claims Investigator position at Aston Carter?
Role:
ACH Investigator handling incoming US Treasury Non-Receipt claims. To receive, research, record, resolve, and respond to ACH Non-Receipt / Recall related inquiries. ACH is the primary system that agencies use for electronic funds transfer. For example: paying bills through bank accounts, transferring money from venmo to a bank.
Responsibilities:
- Handle more than one task at a time (Solid multi – tasking capability).
- Follows instructions and procedures.
-Works effectively with minimum supervision.
- Researching contact information using available resources
- Handling large volumes of requests as received via mail/fax /Email
- Confirm receipt of incoming ACH payments
- Enter claims into case management tracking system
- Update system with notes-status of case throughout the life of case
- Validate/compare instruction against various systems to confirm posting of funds
- I/A - Research any discrepancies to resolution
- Respond to the requester
- Partner with team mates to accomplish goals
Additional Skills & Qualifications:
- General office equipment (fax, scanning, phones, email)
- Ability to manage sensitive client information
- Strong organization and time management Skills
- Goal oriented and self- motivated
- Communicates clearly and concisely; listens well.
- Demonstrates clear and concise written communication skills and learns from experience.
- Collects information to solve problems and include others in problem resolution.
- Demonstrates ability to analyze and recognize inconsistencies relative to their day to day and escalate when needed.
- ACH experience is a plus for handling ACH non-receipt claims
- Experience with MS office/excel applications
- Ability to organize time efficiently; prioritize work appropriately and readily adjusts to changing priorities.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $19
