Cash Application And Collections Manager

The Manager of Cash Applications and Collections plays a crucial role in leading the organization's collections strategy and managing cash application processes for a high-volume customer base. The primary focus is on enhancing cash conversion, reducing delinquency, and improving customer experience through effective processes, analytics, and technology. This position requires strong leadership skills and deep expertise in collections best practices, ERP, and business intelligence tools.

Responsibilities

• Develop and execute a collections strategy aligned with organizational objectives.
• Implement risk-based segmentation and workflow automation to enhance scalability and efficiency.
• Establish and enforce policies for payment terms, escalation tiers, and agency/legal referrals.
• Oversee daily collections operations, including accurate and timely cash application and reconciliations during month-end close.
• Drive collector productivity through optimized queues, KPIs, and coaching.
• Ensure compliance with internal policies and applicable federal/state regulations.
• Manage relationships and communications with external collection agencies.
• Oversee collections strategies for customers in bankruptcy, ensuring compliance and maximizing recovery.
• Collaborate with legal counsel on proof-of-claim filings, case monitoring, and settlement negotiations.
• Build and maintain dashboards for DSO, aging, recovery metrics, and other KPIs using BI tools.
• Forecast collections performance and bad-debt allowances and use data insights to refine segmentation and prioritize accounts.
• Own and optimize the collections technology stack, including ERP and AR automation tools.
• Partner with IT to enhance workflow automation, data integrity, and system integrations.
• Work closely with Sales, Customer Service, and Accounting to resolve disputes and improve customer experience, aligning collections communication and processes with organizational standards.
  
  

Essential Skills

• Bachelor’s degree in Finance, Accounting, Business, or related field; MBA preferred.
• 8 years of experience in credit and collections, including 5 years in leadership roles.
• Experience managing high-volume account portfolios (50,000 customers) in a service or distribution environment.
• Proficiency with ERP systems (such as JDE) and BI tools (e.g., Power BI or similar).
• Strong understanding of compliance requirements (SOX, PCI DSS, TCPA).
• Advanced analytical skills with the ability to leverage data for decision-making.
• Excellent leadership, communication, and change-management capabilities.
  
  

Additional Skills & Qualifications

• Expertise in collections operations and dispute resolution.
• Data-driven mindset with strong reporting and forecasting abilities.
• High proficiency with ERP systems and automation tools.
• Strong collaboration and stakeholder-management skills across distributed teams.
  
  

Work Environment

This position requires onsite work Monday through Friday. It offers an opportunity to work in a fast-growing industry leader that promotes internally.

Job Type & Location

This is a Contract position based out of Stuart, FL.

Pay And Benefits

The pay range for this position is $45.67 - $57.69/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Stuart,FL. Application Deadline This position is anticipated to close on Mar 17, 2026.
  
  

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.