What are the responsibilities and job description for the Call Center Specialist position at Aston Carter?
Description:
• Call and establish the lines of communication with custodians of record based on order priority
• Make regular and persistent phone calls and/or other means of contact with each custodian to complete each order timely
• Escalate the level of communication with custodian as order approaches due date and send proper notices to each location to elicit production of records in accordance with ABI procedure
• Enter viewable and non-viewable updates into the ABI computer system to document all conversations with custodians, all progress of orders, and all tracking of orders.
• Maintain an organized rotation of all work orders in possession to ensure orders are called according to priority (generally by due date)
• Provide quality control for all incoming records when matching to a work order. (i.e. record subject identifying information and type of records requested vs. what was received)
• Schedule field jobs accurately and completely. Each appointment requires information verification (address, copy times, contact name). (All items being requested by client should be expressed to custodian prior to setting appointments)
• Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of the spreadsheet
• Route work orders to appropriate departments in a timely manner
Skills:
Call center, outbound calls, customer service call center, Customer service oriented, Microsoft office, Customer Service, Data Entry, Phone System, Call Center Environment, Email, call center customer service
Top Skills Details:
Call center, outbound calls, customer service call center, Customer service oriented, Microsoft office
Additional Skills & Qualifications:
Looking for a candidate that has the following:
1. Calling experience
2. Computer skills
3. Office/clerical experience
4. Customer Service
Need to complete a Typing Assessment - 30 WPM
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $19
