What are the responsibilities and job description for the Bilingual W2 Specialist position at Aston Carter?
Job Title: Bilingual W2 Specialist
Job Description
This role is vital during the tax season and involves high-volume and repetitive tasks. As part of the master data team, you will troubleshoot and assist employees with their tax forms and help them access the company's website for form retrieval. You will handle requests through a ServiceNow queue system, taking inbound phone calls and chats from employees. The typical call volume ranges from 20 to 30 calls per day, with a maximum of 50 calls.
Responsibilities
Training will be provided for two weeks, utilizing SAP and ServiceNow. The role offers flexible hours between 7 am to 6 pm, with an 8-hour shift and a 30-minute or hour lunch break. An 8-5 schedule is preferred. After 90 days, some hybrid flexibility may be offered, but the contract will not extend much longer. You will join a team of seven people at a brand-new campus in La Vista, which features amenities such as a cafeteria, gym, Starbucks, game room, and basketball and pickleball courts.
Job Type & Location
This is a Contract position based out of La Vista, NE.
Pay And Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
This is a fully onsite position in La Vista,NE.
Application Deadline
This position is anticipated to close on Dec 5, 2025.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Job Description
This role is vital during the tax season and involves high-volume and repetitive tasks. As part of the master data team, you will troubleshoot and assist employees with their tax forms and help them access the company's website for form retrieval. You will handle requests through a ServiceNow queue system, taking inbound phone calls and chats from employees. The typical call volume ranges from 20 to 30 calls per day, with a maximum of 50 calls.
Responsibilities
- Assist employees in troubleshooting and accessing the company's website for tax forms.
- Handle inbound phone calls and chats through the ServiceNow queue system.
- Update employee information such as addresses and system entries.
- Ensure timely and accurate data entry and customer service support.
- Strong data entry and customer service skills.
- Professional office experience.
- Proficiency in MS Excel (copy/paste, navigate through cells).
- Bilingual proficiency in Spanish.
- 1 years of professional office experience, open to new graduates with no experience.
- Ability to work in a very repetitive role.
- Strong attention to detail.
- Basic MS Excel skills.
- Timeliness and ability to meet deadlines.
Training will be provided for two weeks, utilizing SAP and ServiceNow. The role offers flexible hours between 7 am to 6 pm, with an 8-hour shift and a 30-minute or hour lunch break. An 8-5 schedule is preferred. After 90 days, some hybrid flexibility may be offered, but the contract will not extend much longer. You will join a team of seven people at a brand-new campus in La Vista, which features amenities such as a cafeteria, gym, Starbucks, game room, and basketball and pickleball courts.
Job Type & Location
This is a Contract position based out of La Vista, NE.
Pay And Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in La Vista,NE.
Application Deadline
This position is anticipated to close on Dec 5, 2025.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Salary : $20 - $22
