What are the responsibilities and job description for the Application Review Specialist position at Aston Carter?
Description
Day to Day: Fielding emails & phone calls from customers regarding Luminex products. Key Responsibilities & Duties: Serve as the initial point of contact for customers via e-mail (or other communication modes), in the Support Department. Receive and document the customer communication in the applicable service management or complaint handling software; prioritize, and/or reroute in a timely manner to facilitate productive and supportive customer relationships. Working towards providing consistent guidance and recommendations for the investigation of inquiries and complaints. Working towards providing consistent in troubleshooting and knowledgeable in repairing, and maintaining medical diagnostic laboratory instrumentation, if instrumentation focused in the role. Working towards providing consistent troubleshooting assays, understanding assay/instrumentation interaction, performing laboratory testing on the assays supported, customer communications, etc. if assay focused in the role. Minimize customer downtime and ensure overall customer satisfaction by attending to customers' needs in a delicate and intentional manner and manage through to resolution. Serve as a member of a team of experts to solve difficult and recurring instrument or assay issues depending on expertise and business line for customers. Provide training, service and support to external and internal customers with regard to instrument operation and troubleshooting and/or assay support depending on business line. At the conclusion of the complaint troubleshooting and final conclusion, or resolution is reached, follow up with the end user who reported the complaint for customer satisfaction purposes.
Skills
Customer Service, laboratory, Med Device Industry, Microsoft office, MS Excel, Document Control, Order Management, documentation review, Product Specialist, quality control, clerical, Continuous improvement
Top Skills Details
Customer Service,laboratory,Med Device Industry,Microsoft office,MS Excel,Document Control,Order Management,documentation review,Product Specialist
Additional Skills & Qualifications
Preferred: Salesforce Experience Experience in technical writing or quality documentation Customer-facing or service work experience Knowledge of laboratory processes and procedures Practical experience with medical or clinical equipment
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Austin, TX.
Pay And Benefits
The pay range for this position is $26.00 - $29.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on Apr 20, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Day to Day: Fielding emails & phone calls from customers regarding Luminex products. Key Responsibilities & Duties: Serve as the initial point of contact for customers via e-mail (or other communication modes), in the Support Department. Receive and document the customer communication in the applicable service management or complaint handling software; prioritize, and/or reroute in a timely manner to facilitate productive and supportive customer relationships. Working towards providing consistent guidance and recommendations for the investigation of inquiries and complaints. Working towards providing consistent in troubleshooting and knowledgeable in repairing, and maintaining medical diagnostic laboratory instrumentation, if instrumentation focused in the role. Working towards providing consistent troubleshooting assays, understanding assay/instrumentation interaction, performing laboratory testing on the assays supported, customer communications, etc. if assay focused in the role. Minimize customer downtime and ensure overall customer satisfaction by attending to customers' needs in a delicate and intentional manner and manage through to resolution. Serve as a member of a team of experts to solve difficult and recurring instrument or assay issues depending on expertise and business line for customers. Provide training, service and support to external and internal customers with regard to instrument operation and troubleshooting and/or assay support depending on business line. At the conclusion of the complaint troubleshooting and final conclusion, or resolution is reached, follow up with the end user who reported the complaint for customer satisfaction purposes.
Skills
Customer Service, laboratory, Med Device Industry, Microsoft office, MS Excel, Document Control, Order Management, documentation review, Product Specialist, quality control, clerical, Continuous improvement
Top Skills Details
Customer Service,laboratory,Med Device Industry,Microsoft office,MS Excel,Document Control,Order Management,documentation review,Product Specialist
Additional Skills & Qualifications
Preferred: Salesforce Experience Experience in technical writing or quality documentation Customer-facing or service work experience Knowledge of laboratory processes and procedures Practical experience with medical or clinical equipment
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Austin, TX.
Pay And Benefits
The pay range for this position is $26.00 - $29.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on Apr 20, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
Salary : $26 - $29