Patient Access Supervisor

Astera Health is looking for a dedicated and motivated Patient Access Supervisor to lead and support our Patient Access team. This positions primary funtcion is to maintain operations of the clinic registration and scheduling functions for a patient appointment. In addition, the Supervisor is responsible for ensuring effective interaction between patient access and other departments withing the facility. This position is a full-time:80 hours per pay period, Monday-Friday position with the requirement of occasional travel to the satellite clinics. Astera Health offers a comprehensive benefits package including; health, dental, vision, life and retirement. We also support work-life balance through benefits such as paid time off, long term disability and our employee wellness initiative.

Essential Duties:

• Organizes, plans, and monitors work processes for all clinic scheduling and registration functions in order to provide excellent customer service and to continually improve the quality of the departmental operations.
• Oversees the daily activities of the appointment and front desk areas at all Astera Health clinics.
• Responsible for ensuring patient scheduling and registration is completed in an accurate, timely and compliant manner.
• Identifies issues and takes a lead role in problem solving and working with team members to resolve system issues. Promotes process improvement.
• Active participant in meetings as assigned.
• Creates and implements new (or changes to) policies and procedures as needed.
• Responsible for hiring, training, and developing staff. Conducts department meetings.
• Operates within the department budget and manages staff levels to ensure adequate coverage/service while staying within allocated FTE hours.
• Completes staff evaluations annually.
• Rounds with staff daily and is the direct support person for the frontline team.
• Maintains the frontline teams schedule to ensure staffing levels are met and adjusts accordingly.

Direct Oversight:

Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Core Competencies:

• Knowledge of medical terminology for efficient and accurate registrations
• Ability to answer the phone in a caring and professional manner
• Ability to effectively operate Electronic Health Record (Epic).
• Ability to effectively operate standard office equipment and software
• Strong oral and written communication skills
• Demonstrates a high degree of commitment to customer service excellence
• Possess cross-cultural sensitivity
• Ability to work effectively with internal and external stakeholders, building strong relationships
• Ability to perform tasks both collaboratively and independently
• Demonstrates concern for patients of all ages, visitors, and co-workers.
• Maintains confidentiality of information and privacy compliance.

Physical Requirements:

Sedentary Duty: exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects including the human body (based on U.S. Department of Labor data). The following physical activities are required to perform this job:

Occasionally (up to 33% of work time): Standing, walking, reaching, lifting.

Frequently (34-66% of work time): Sitting, handling, fingering, talking, hearing, near acuity vision.

Required Qualifications:

• Associates degree in Medical or Administrative Assistant
• Registration/scheduling experience in a healthcare facility
• Or combined years of relevant education and experience to perform the essential duties of this position.

Astera Health is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.