Head of IT Delivery - J0048702

Description

Position Summary

The Head of IT Delivery is responsible for the design, implementation, and reliable operation of the organization’s technology platforms and services. This role leads IT Infrastructure, Enterprise Applications, Engineering/R&D IT, and the IT Helpdesk. The Head of IT Delivery ensures that business users, engineers, and operations teams have access to the technology services they need to perform at their best.

Key Responsibilities

• Lead and manage teams delivering IT Infrastructure, Enterprise Applications, Engineering/R&D IT, and Helpdesk services.
• Ensure secure, reliable, and high-performing IT services that meet business requirements.
• Partner with business and R&D leaders to design and implement technology solutions that enable growth and innovation.
• Manage delivery of enterprise applications and platforms, including upgrades, integrations, and migrations.
• Oversee helpdesk operations to ensure high service quality, timely resolution, and positive user experiences.
• Define and enforce service level agreements (SLAs) and key performance indicators (KPIs) for IT services.
• Drive standardization, automation, and continuous improvement across IT delivery functions.
• Manage vendor relationships for infrastructure, software, and service providers.
  
  

Qualifications

• Proven track record of delivering large-scale IT solutions and ensuring reliable operations.
• Knowledge of modern IT delivery practices (cloud, SaaS, automation, DevOps, etc.).
• Strong leadership, organizational, and communication skills.
• Experience in a global or complex enterprise environment preferred.
  
  

Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).

Experience: 10 years of IT leadership experience, including management of infrastructure and enterprise applications