Customer Service Administrator - J0049087

Description

This is the entry level job for you if you enjoy the following.

• Learning something new every day.
• Building long lasting relationships.
• Getting technical and operating new systems and interfaces.
• Working as a team to find appropriate business solutions.
• Getting your foot in the door to work for a world renown company with unlimited possibilities
  
  

Job Description

The Account Administrator/Analyst position is an entry-level position based in Harrodsburg, KY. This position is currently a hybrid position (going into HK office for 2 days minimum out of the week and working 3 days remotely from home). Please note that working remotely is a privilege and may be taken away if and when company structure changes in the future or due to poor performance. You will be trained to become a master of our Astemo Astemo system interfaces and processes. Once trained you will be given a set of Aftermarket accounts to manage and build long-lasting relationships. You will be responsible for complete account management which would include but not limited to; communication via email platform, receive, process, and confirm customer orders, inventory management, shipment scheduling, invoicing, providing open order status reports, stock availability, tracking information, system setup and maintenance, EDI support, attending customer calls/meetings, resolving customer complaints and processing customer returns. Other duties as assigned.

Essential Functions

• Email platform communication
• Build and maintain relationships.
• Attend customer calls and meetings.
• System set-ups; updating and maintaining all appropriate files within the current company systems/software, including Customer/Destination, Parts, (Astemo and Customers' systems such as Customer Portals and interfaces, etc.)
• Customer communication, including Customer destination screening, and supplier conference support.
• Receive, analyze, and process all orders from customers (EDI, non-EDI) facilitating delivery, including inventory allocation, shipment scheduling, and invoicing.
• Provide open order status reports, stock availability and tracking information as needed to customers
• Maintain acceptable customer ratings, determining countermeasures for delivery, and reporting ratings and findings to Quality Assurance.
• Maintain close contact with customers regarding immediate and long-range needs to support Production Control forecast and facilitate information flow from Customer.
• Support all business objectives of the company by aligning activities with the organizational goals and objectives.
• Be a team player.
  
  

Requirements

• Excellent verbal/written/communication skills.
• Excellent documentation skills.
• Excellent organizational skills.
• Demonstrate the willingness to learn and adapt.
• Intermediate MS Excel Skills (LookUps, Pivot Tables, general functions, simple macros, etc.), Word, Powerpoint.
• Has experience in F3/Infor, System21/Auto Release, and SAP
• Computer/Software Literate (Tech Savvy).
• Ability to train others.
  
  

Education: Must possess a High School Diploma. Bachelor’s degree is preferred.

Experience: 3 -5 years prior related experience, preferably in an automotive industry setting

Ability to communicate and represent Astemo in a professional manner with customers via telephone, email, and in person.

Additionally, the ability to work independently with minimal direction is required as are strong verbal and written communication skills.

Supervisory Responsibilities: N/A

Working Conditions

Physical Demands: Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 25 pounds. Ability to work flexible hours based on need (communication with other facilities outside the US may be required).

Travel: Domestic travel may be required as needed to customer sites on occasion.

Work Environment: Working in an office environment, with exposure to customer site locations; as well as manufacturing and warehouse locations.