Sr Field Service Technician

BUILT TO CONNECT

Astec is a global, manufacturing company of infrastructure development equipment. Our products range from asphalt and concrete plants, aggregate crushers and handlers, industrial heaters and more. Connection is at the heart of everything we do. We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward. We were founded on innovation and a passion to help our customers succeed. Leveraging innovative solutions and technologies, we serve customers all over the world. We are committed to design and build the most innovative products.

ABOUT THE POSITION

The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

Deliverables & Responsibilities

• Perform installation under the direction of more experienced employees.
• Maintains positive and professional attitude with customers.
• Be available for ATAC (Astec Technical Assistance Center) support as needed
• Provide cross-training to Tier 1 technicians.
• Provide formal training to customers in the field or a classroom environment.
• Identify manufacturing and engineering defects to validate and implement permanent sustainable and effective solutions.
• When required, assist local, state, and federal inspectors and compliance officers
• Assist with new product development.
• Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems
• Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
• Generates written field service reports for daily activities; submit reports as required.
• Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
• Considered to be a subject matter or product line expert in multiple equipment categories
• Ability to write procedures to be used for installation, maintenance, and troubleshooting of equipment.
• Subject matter expert in multiple disciplines
• Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing.
• Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.

To be successful in this role, your experience and competencies are:

• High school diploma or general education degree (GED); some previous work-related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management.
• Minimum 10 years’ experience in construction, manufacturing, or related fields
• Prefer 10 years of experience in the HMA, Concrete, or Combustion Industries
• Strong knowledge of generators and engines
• Knowledge of electrical and electronic circuits
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment
• Willingness and ability to travel extensively domestically and internationally at a moment's notice.
• Ability to utilize remote tools to help on-site personnel identify, troubleshoot, and resolve mechanical, electrical, controls system, and operational issues.
• Provide cross-training to Tier I, II, and other Tier III technicians.
• Support internal company resources in developing course curriculum to provide formal training to customers in a classroom environment.
• Expert level understanding in at least one product line
• Excellent communication skills, both oral and written
• Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems)
• Strong analytical skills
• Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
• Capable to manage conflict and resolve issues most positively for all parties concerned.
• Experience in working alone, or in a small group and being comfortable with independence on the job.
• Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team.
• Written communication, technical reports, and logbooks must be at a high level of proficiency.
• Ability to stay productive with little supervision.

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

Travel Requirements: All Field Service Technician tiers are 100% of travel, regional, international. These roles will require extensive travel and overtime, including nights, weekends, and holidays.

WORK ENVIRONMENT

Manufacturing Environment

Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER