Customer Service Representative- Sales

BUILT TO CONNECT

Power Flame is a subsidiary of Astec a global, environmentally focused infrastructure and

manufacturing company of asphalt road building and aggregate processing including industrial

heating. Our mission is to design and build the most innovative products for the industries we

serve. Leveraging innovative solutions and technologies, we serve customers all over the world.

LOCATION:

Parsons KS

ABOUT THE POSITION

The Sales & Service Coordinator is responsible for supporting the Sales department and Service department by providing required packets for customers and orders, scheduling service trips and managing training program obligations.

Deliverables & Responsibilities

Sales Support:

· Compile and deliver As-Built folders to the plant

· Create and send burner submittals to customers

· Maintain burner manual and literature inventory

· Cross Train as Receptionist for coverage during PTO.

Service Support:

· Track training rosters and online registration/fees

· Print certificates, name tags, and training materials as needed

· Coordinate meals for training classes

· Assist with quoting service trips/setting up service customers

· Assist with Technical Support calls & requests

To be successful in this role, your experience and competencies are:

• Associate degree from an accredited college or technical school preferred but not required

with sufficient experience.

• 2 years of experience in Sales/Customer Relations

• Strong interpersonal and communication skills to gain acceptance of a product, service or idea.

• Ability to effectively speak publicly and make presentations before groups.

• Strong problem solving and analytical skills as well as math proficiency.

• Ability to work well independently and as a team player while meeting the needs of internal and external customers.

• Strong multitasking capability and organizational skills in a fast-paced environment

• Time management skills are critical for scheduling, meeting customer needs, and meeting deadlines.

• Desire to be proactive and create a positive experience for others.

• Proficiency with Microsoft Word, Excel, PowerPoint, MS Teams, SharePoint, electronic filing

• Ability to schedule travel plans and manage expenses pertaining to travel through Concur Travel and accounting department and travel policy requirements.

Supervisor and Leadership Expectations

None

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers

• Honesty and integrity in all aspects of business

• Respect for all individuals

• Preserving entrepreneurial spirit and innovation

• Safety, quality and productivity as means to ensure success

Travel Requirements: None

WORK ENVIRONMENT

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an

office environment and occasionally manufacturing shop plant environment. Duties include a

typical office setting including extensive computer work, sitting or standing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.